Steven Klein
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Executive Director
Kickapoo Tribe of Oklahoma Gaming Commission
12.2021 - Current
- The Executive Director is responsible for the day-to-day operations of the Gaming Commission Department.
- The incumbent provides executive leadership and administrative management to ensure regulatory duties and responsibilities provided under the Kickapoo Tribe of Oklahoma Tribal Gaming Ordinance as well as Indian Gaming Regulatory Act (IGRA) are adhered to.
- Reports to the Executive Director and/or the Gaming Commission based on the reason for communication.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Devised and presented business plans and forecasts to board of directors.
- Founded performance- and merit-based evaluation system to assess staff performance.
Surveillance Manager
Kickapoo Tribe of Oklahoma Gaming Commission
09.2021 - Current
- Overall responsibility for but not limited to the Casino Surveillance Operations.
- This position reports to the KTO Executive Director and at times the General Manager.
- The purpose of this position is to perform those duties as may be commonly associated with ensuring the surveillance department is safeguarding the assets and liabilities of the Kickapoo Casino by observation and reporting.
- Observes, monitors, and records activities occurring in gaming and non-gaming areas of the facility.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Surveillance Director
Thunderbird Gaming Commission
12.2011 - 03.2021
- Ensures the surveillance department is safeguarding the assets and liabilities of Thunderbird Casino and the Absentee Shawnee Tribe.
- Ensures adequate camera coverage is provided throughout the facility in accordance to the Minimum Internal Control Standards (MICS) of the National Indian Gaming Commission (NIGC), follows the policies and procedures as approved by the Executive Committee and complies with the Tribal-State Compact.
- The Surveillance Director is also responsible for administering department policies and procedures, objectives and standards.
- Ensures confidentiality of information regarding reports, investigations, and suspicious activities of employees/patrons.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Drafted and distributed reports to assist board members with critical business decisions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensures staff is properly trained on table game cheats & scams, policies and procedures, emergency situations, surveillance equipment, and other required regulations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Monitored expenditures to mitigate risk of overages.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Surveillance Coordinator
Seminole Nation Gaming Agency
02.2005 - 12.2010
- At that capacity I preformed duties that pertained to security and protection of assets of multiple casinos.
- The job consists of monitoring casino floors for all illegal activity by using Surveillance equipment.
- Promoted to Surveillance Investigator the job function included investigation of illegal activities, assisting law enforcement and supervising approximately thirty employees.
- I also did technical support on DVR (Digital Video Recorders) cameras and maintenance of equipment.
- Upon promotion from these duties I was made Assistant Surveillance Coordinator.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Daily duties consisted of Assistant to the Surveillance Coordinator, and monitoring casinos activities.
- Kept high average of performance evaluations.
Education
Web Design and Administration - Web Design and Administration
Technical School - University Central Oklahoma
Edmond, Oklahoma12.2004
High School Diploma - Web Design
High School - Newburgh Free Academy
Newburgh, New York06.2001
Skills
- Community Engagement
- Process Improvement
- Operations Management
- Budgeting and financial management
- Staff Management
- Relationship Building
- Innovation and Creativity
- Adaptable and Flexible
- Leadership Development
- Government relations
- Policies and Procedures
Additionalinformation - Trainings
- American Dynamics, 06/15/2007, 40, True
- CJIS (Criminal Justice Information Service) Security Awareness Training Level 3 Certification, True
- LSU NCBRT (National Center for Biomedical Research Training) Academy of Counter-Terrorist Education Course Surviving an Active Threat: Run. Hide. Fight-ID, March 10, 2023, 8, True
Timeline
Executive Director
Kickapoo Tribe of Oklahoma Gaming Commission
12.2021 - Current
Surveillance Manager
Kickapoo Tribe of Oklahoma Gaming Commission
09.2021 - Current
Surveillance Director
Thunderbird Gaming Commission
12.2011 - 03.2021
Assistant Surveillance Coordinator
Seminole Nation Gaming Agency
02.2005 - 12.2010
Web Design and Administration - Web Design and Administration
Technical School - University Central Oklahoma
High School Diploma - Web Design
High School - Newburgh Free Academy
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