Jorge Garza
Pharr,TX
Summary
Dynamic Lead Pawnbroker and Parts Specialist with a proven track record at Ezpawn and AutoZone, enhancing customer satisfaction and streamlining operations. Excelled in employee training, inventory management, and customer relationship building. Achieved high sales targets through effective communication and organizational abilities. Skilled in merchandising strategies and business knowledge, consistently exceeding performance standards.
Overview
10
10
years of professional experience
Work History
Lead Pawnbroker
Ezpawn
Hidalgo, TX
07.2018 - 02.2024
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
- Facilitated seamless shift transitions by communicating pertinent information clearly between incoming and outgoing staff members.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Performed store open and close procedures as part of shift responsibilities.
Parts Specialist
AutoZone
Pharr, TX
03.2014 - 07.2018
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Education
Ingeniero Industrial
Tecnologico De Reynosa
Reynosa06.2014
Skills
- Customer Relationship Building
- Employee Training and Development
- Organizational abilities
- Merchandising Strategies
- Inventory management expertise
- Effective communicator
- Documentation skills
- Business knowledge
Timeline
Lead Pawnbroker
Ezpawn
07.2018 - 02.2024
Parts Specialist
AutoZone
03.2014 - 07.2018
Ingeniero Industrial
Tecnologico De Reynosa