Jorge Gaytan
Hobart,IN
Summary
Dynamic and results-driven professional with experience as a Front Desk Associate at Planet Fitness, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through effective communication and timely issue resolution. Skilled in cash handling and time management, fostering a welcoming environment that encourages repeat business.
Overview
3
3
years of professional experience
Work History
Fronk Desk Associate
Planet Fitness
02.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- I also reached the assistant manager level
Seasonal Sales Associate
Kohl's
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Hobart High School
Hobart, IN06-2021
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Cash handling
- Information protection
Timeline
Fronk Desk Associate
Planet Fitness
02.2023 - Current
Seasonal Sales Associate
Kohl's
10.2022 - 12.2022
High School Diploma -
Hobart High School
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