Jorge Gomez
Bronx
Summary
IT Support Engineer with extensive enterprise-level experience supporting national organizations across diverse sectors, including media, healthcare, and regulated environments. Recently contributed to large-scale IT operations at Sony Music Entertainment, ensuring reliable endpoint deployment, lifecycle management, and technical support in a dynamic, high-visibility setting. Strong background in enterprise IT support, workflow automation, and cross-functional systems coordination complements hands-on expertise in Windows and macOS environments, MDM platforms, and modern ticketing systems. Recognized for a calm demeanor under pressure and ability to translate complex technical issues into clear solutions for both technical and non-technical users, consistently focusing on proactive problem-solving and system optimization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior ITAM National Specialist
Sony Music Entertainment
New York, New York, United States
04.2022 - 01.2026
- Managed technical support services for Windows and macOS endpoints, ensuring seamless IT operations for corporate teams, executives, studios, and distributed offices throughout Sony Music’s U.S. network.
- Executed detailed asset lifecycle management, including imaging, configuration, deployment, recovery, replacement, repair coordination, and secure decommissioning for a large volume of devices.
- Streamlined IT support workflows through Freshservice implementation, enhancing asset tracking accuracy and adherence to audit requirements.
- Achieved significant improvements in internal IT and asset management workflows by leveraging generative AI tools. Enhanced classification processes for multiple inputs, resulting in streamlined operations. Delivered optimized workflows that increased overall productivity.
- Developed automated systems for inventory reconciliation and asset confirmation reporting, ensuring timely and precise data management.
- Refined and organized documentation, establishing clear standard operating procedures for improved workflow.
- Optimized interdepartmental communication workflows to ensure timely asset retrieval, approval of replacements, and confirmation of deployments.
- Engaged with finance teams to ensure technology assets met budgeting, depreciation, and compliance requirements.
- Oversaw device logistics refresh cycles and strategic asset reallocation across multiple regions to support national infrastructure initiatives.
- Implemented AI-assisted analytical techniques and systematic data workflows to detect discrepancies, streamline follow-up processes, and accelerate response times for asset-related inquiries.
- Engaged with cross-functional teams, including IT, infrastructure, security, finance, facilities, and external vendors, to optimize secure and scalable operational processes.
- Implemented Salesforce API integrations to support automation workflows, improving interdepartmental communication between IT, finance, and operations.
- Monitored and verified data integrity through regular audits and compliance checks, ensuring readiness for audits and adherence to chain-of-custody standards.
CEO/Owner and Music Consultant
JAG Solutions NY LLC
New York, New York, United States
04.2020 - Current
- Analyzed musicians' characteristics to define their sound and audience, subsequently creating impactful messaging that bridges connections with both industry professionals and fans.
- Designed and implemented professional growth strategies for artists, emphasizing branding, release planning, audience engagement, and preparation for major-label operations.
- Guided artists in developing self-sufficiency and management skills through the implementation of proven industry systems and workflows.
- Designed comprehensive content strategies aimed at fostering fan growth and community building within heavy metal and contemporary music scenes.
- Crafted distinctive branding elements, including logos, album identities, color palettes, and holistic visual systems to strengthen market impact and professional appeal.
- Managed studio processes and coordinated production planning, focusing on achieving high-quality recordings for industry evaluation.
- Crafted detailed EPKs, pitch decks, and outreach materials, focusing on boosting artists' visibility and attractiveness to labels, managers, and PR teams.
- Analyzed market trends to provide tailored release strategy consulting, focusing on effective rollout timelines, promotional sequencing, and playlist optimization.
- Delivered targeted training on monetization strategies, focusing on merchandise development, partnership opportunities, sync preparation, and digital income avenues.
- Conducted in-depth creative audits and progress reports, ensuring clients adhere to clear, measurable strategies for growth and development.
- Researched and evaluated current industry developments and label methodologies to provide forward-thinking creative direction and career support.
- Guided artists in developing independent careers, strengthening their brand presence, and cultivating long-term audience engagement.
Studio Assistant Manager
Powerhouse NY Studios
Bronx, New York, United States
03.2022 - 02.2025
- Managed logistical aspects of high-profile recording sessions, delivering exceptional service to a variety of artists such as Exodus, Rising, Prince Royce, Vico C, Johnny Rivera, and Ala Jaza.
- Coordinated logistical and technical support for notable recording artists including Alicia Keys, Fernando Villalona, Dave Valentine, Ja Rule, George Lamond, and Frankie Negron throughout studio sessions.
- Oversaw studio scheduling and calendar organization, ensuring efficient time allocation and smooth session transitions.
- Managed relationships with facilities and external vendors to maintain optimal equipment and studio infrastructure for project and event requirements.
- Coordinated all aspects of session preparation, ensuring technical support and efficient breakdown while maintaining high service quality.
- Coordinated administrative tasks and logistics management, optimizing inventory processes to support uninterrupted studio activities.
- Analyzed and addressed technical and operational challenges promptly, ensuring seamless operations in dynamic recording settings.
- Executed audio production tasks leveraging advanced skills in Microsoft Office Suite, Pro Tools, and various DAWs to ensure high-quality recordings across different musical styles.
- Coordinated with studio manager and director of studio operations to maintain high standards of professionalism and efficiency in studio management for diverse session needs.
Information Technology Field Technician
TechSpert Nationwide
New York City Metropolitan Area
10.2022 - 03.2023
- Delivered reliable application functionality by implementing efficient device restart protocols.
- Achieved seamless printer connectivity through effective troubleshooting strategies. Delivered synchronization confirmation to improve workflow efficiency. Resolved technical issues to enhance user satisfaction.
- Achieved seamless wi-fi connectivity for users by effectively troubleshooting cellular hotspot and mifi devices. Resolved connectivity issues through strategic device restarts, resulting in improved user satisfaction and uninterrupted internet access.
- Provided comprehensive technical assistance and troubleshooting for iOS/iPadOS applications utilized in NYC elections.
- Achieved high customer satisfaction by delivering timely responses to inquiries. Enhanced team performance through effective coaching and mentoring strategies. Cultivated strong communication skills to improve customer relationships.
- Facilitated seamless onsite support across five boroughs, enhancing voter engagement during early voting and election day. Achieved operational efficiency by proactively addressing challenges and optimizing team collaboration at polling sites. Delivered a positive voting experience through effective problem-solving and support.
- Provided personalized assistance and guidance to users of the iPad-based voter registration system, ensuring efficient and effective service delivery.
IT Support Assistant (Freelance)
Stern Tannenbaum & Bell LLP
New York, New York, United States
06.2010 - 12.2022
- Streamlined physical and digital document distribution, facilitating uninterrupted service delivery to clients.
- Streamlined processes by prioritizing punctuality and effective decision-making in fast-paced environments.
- Executed database access protocols, significantly improving security with the deployment of two-factor authentication.
- Performed comprehensive application software installations on multiple hardware configurations to ensure optimal performance.
- Implemented solutions for efficient cloud document access and improved inter-office communication by linking workstations to host systems.
- Compiled in-depth documentation that delineates hardware procedures and performance metrics for improved technical reference.
- Acquired advanced skills in SQL and PowerShell for efficient database querying and automation tasks.
- Diagnosed and resolved desktop-related problems, ensuring optimal functionality through both in-person and remote support.
- Analyzed and adjusted system configurations to maximize infrastructure efficiency.
- Managed archival processes and conducted routine backups to safeguard critical information.
DOE Intune MDM Specialist
Nagarro
New York, United States
12.2021 - 09.2022
- Executed comprehensive device auditing compliance checks and managed MDM configuration as part of enterprise endpoint management initiatives.
- Coordinated Microsoft Intune deployment processes to maintain device compliance and strengthen security protocols.
- Analyzed potential risks and coordinated remediation strategies to maintain regulatory compliance across diverse device fleets.
- Coordinated efforts with infrastructure teams to ensure effective endpoint integration within enterprise environments.
Project Manager
ECP Management Group
Williamsburg, New York
02.2021 - 06.2021
- Executed door-to-door marketing strategies, effectively communicating product updates to customers on behalf of Verizon, Nestle, and Inspire.
- Engaged with clients to address questions and concerns, ensuring a professional experience and promoting peace of mind.
- Engaged with clients to verify installation dates and assess overall satisfaction with product performance.
- Executed targeted initiatives to maintain ECP management's #1 sales status under Verizon campaign, significantly contributing to overall revenue.
- Analyzed client needs and crafted high-quality entertainment solutions that cater to specific interests and economic factors.
- Examined and evaluated business operations back-end processes, focusing on P/L statements, interviews, onboarding, offboarding, and team management practices.
- Supervised a group of young professionals, focusing on sales training and goal-oriented dialogue facilitation.
IT Ops/ Orthotic fitter DME
East Coast Orthotic & Prosthetic Corp.
New York, New York, United States
01.2018 - 09.2021
- Implemented solutions to optimize technical and systems support, ensuring seamless clinical and administrative operations within NYU-affiliated healthcare environment.
- Analyzed and addressed user access issues within database systems and operational software utilized in patient-facing settings.
- Streamlined inventory systems and operational workflows while adhering to healthcare compliance requirements.
- Engaged with medical personnel to troubleshoot and resolve critical technical problems affecting patient services.
Education
Certificate of Technical Studies - Cyber Security
NYU School of Professional Studies
New York11.2023
Bachelor of Science - Sports Science
Long Island University
Brooklyn05.2019
Skills
- Enterprise support
- Process optimization
- Professionalism and etiquette
- Operational enhancement
- Business reporting
- Quality assessment
- Teamwork and collaboration
- Time management
- Office management
- Data analysis
- Conflict resolution
- Data entry
Certification
Google IT Support Certificate
Timeline
Information Technology Field Technician
TechSpert Nationwide
10.2022 - 03.2023
Senior ITAM National Specialist
Sony Music Entertainment
04.2022 - 01.2026
Studio Assistant Manager
Powerhouse NY Studios
03.2022 - 02.2025
DOE Intune MDM Specialist
Nagarro
12.2021 - 09.2022
Project Manager
ECP Management Group
02.2021 - 06.2021
CEO/Owner and Music Consultant
JAG Solutions NY LLC
04.2020 - Current
IT Ops/ Orthotic fitter DME
East Coast Orthotic & Prosthetic Corp.
01.2018 - 09.2021
IT Support Assistant (Freelance)
Stern Tannenbaum & Bell LLP
06.2010 - 12.2022
Certificate of Technical Studies - Cyber Security
NYU School of Professional Studies
Bachelor of Science - Sports Science
Long Island University