Jorge Gonzalez
Colton,CA
Summary
HOSPITALITY OPERATIONS EXECUTIVE Impacting Hospitality Operations Through a Lens of Diversified Approaches to Peak Revenue and Improve Service A visionary, goal-oriented director with 20+ years of progressive achievements in developing, managing, and improving multi-million- dollar food and beverage operations. Expert in building roadmaps and mounting rapid-fire integration strategies to increase sales revenue. Proven track record of identifying operational needs, devising strategic plans to boost performance, leveraging leadership, cost-effectiveness, analytical thinking, and problem-solving skills. Drives customer satisfaction with service-focused strategies that optimize processes, resolve conflicts, and challenge businesses in becoming more eminent. Trusted for providing high-quality service with integrity, influencing an inclusive culture with an emphasis on community and diversity, and earning the trust of diverse employees.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Newport Diversified Ventures
Santa Fe Springs, CA
10.2023 - Current
- Managed a Beer Bar with an annual revenue of 29 million dollars.
- Negotiated contracts for catering services for special events hosted by the Venue
- Organized monthly staff trainings focused on topics such as proper sanitation techniques, food safety protocols.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed and led the successful reopening of the Snack Bar, generating an annual revenue of 1.5 Million dollars.
- Enhanced menu selection by working closely with acclaimed chef to formulate enticing recipes incorporating regional, farm-fresh ingredients.
General Manager, Food & Beverage, and Restaurant Operations
Pala Casino Spa and Resort
Temecula, CA
01.2022 - 10.2023
- Manages several restaurants as general manager under a corporate business umbrella. Provides strategic leadership and guidance on food/restaurant concepts while ensuring the highest standards of efficiency in all food service venues.
- From the ground up, opened a $12M full-service kitchen, scaling an $8M profit from generating $20M in revenue
- In charge of a few small hubs of operations, like the quick-service food court, until a new general manager was hired.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Created schedules and monitored payroll to remain within budget.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager, Food & Beverage Services
Yaamava' Resort and Casino
Highland, CA
01.2018 - 01.2022
- Oversaw all restaurant activities for $119M operation and ensured compliance with all company standards
- Led and inspired employees through effective communication skills and strategic leadership
- Created a successful restaurant structure, effectively managed product and labor costs, and motivated all levels of employees to perform at their best
- Created comprehensive reports highlighting operational performance metrics for business stakeholders.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Starbucks Coffee Company
San Bernardino, CA
01.2011 - 01.2018
- Directly managed the store's daily operations, including determining sales targets, implementing strategies to achieve revenue goals, and driving productivity
- Handled all customer complaints with a calm and poised demeanor, utilizing customer feedback as a catalyst for change
- Ensured that a safe and positive work environment was provided for all employees, patrons, and guests of the company.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Nestle Toll House Café
Mira Loma, CA
01.2008 - 01.2010
General Manager
Bravo Burgers
Victorville, CA
01.2001
Education
Bachelor of Science - Criminal Justice
Rio Hondo College
Associate of Arts - Business Administration
University of Phoenix
Skills
- Food & Beverage Management
- Restaurant Development
- Transformation Management
- Strategic Growth Planning
- Staff Development & Leadership
- Performance Management
- Business Process Improvement
- Operational Efficiency
- Revenue Planning & Management
- Sales Forecasting & Budgeting
- Professional Development
- Budget Development
- Menu development
- MS Office Suite Google Workspace POS Systems: Agilisys Kronos
Certification
- Post Certification
- Map Management Certified
- Tips Certified
- Food Safety Certified
Languages
Spanish
Native/ Bilingual
Timeline
Director of Food and Beverage
Newport Diversified Ventures
10.2023 - Current
General Manager, Food & Beverage, and Restaurant Operations
Pala Casino Spa and Resort
01.2022 - 10.2023
General Manager, Food & Beverage Services
Yaamava' Resort and Casino
01.2018 - 01.2022
General Manager
Starbucks Coffee Company
01.2011 - 01.2018
General Manager
Nestle Toll House Café
01.2008 - 01.2010
General Manager
Bravo Burgers
01.2001
Bachelor of Science - Criminal Justice
Rio Hondo College
Associate of Arts - Business Administration
University of Phoenix