Jorge Grana
Fort Myers,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Car Salesperson
Sutherlin Nissan of Fort Myers
Fort Myers, FL
07.2023 - Current
- Consistently exceeded quotas by pursuing and closing sales.
- Created detailed reports of daily sales activities for management review.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Adhered to standards of quality and service and industry regulations.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Insurance Broker
11.2022 - Current
- Calculated quotes and educated potential clients on insurance options
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Called potential clients to set up appointments according to mutual availability
- Reported policy changes and company conditions affecting customer satisfaction
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Site Surveys
Comcast, Xfinity
01.2023 - 06.2023
- Performed measurements for structural and architectural works to prepare cost estimates for projects
- Conducted feasibility studies to estimate materials, time and labor costs
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations
- Monitored project progress to identify and address changes in project scope or budget.
Technician
Xfinity Comcast, Coral
06.2022 - 01.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained quality assurance and customer satisfaction objectives
- Inspected equipment to identify areas of wear or causes of malfunctions
- Completed job reports and logs immediately following service calls.
Aircraft Loadmaster
LATAM Airlines
05.2021 - 06.2022
- Reviewed work schedules, performed safety checks on equipment and obtained supplies to perform work and prepare for operations
- Used both manual and electronic methods to compute aircraft weight and balance
- Met required productivity and accuracy standards per location and company guidelines
- Demonstrated use of emergency equipment and escape routes to passengers
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
Education
Associate of Science - Mechanical Engineering Designs
Carlos Rafael Rodriguez Cienfuegos
Cienfuegos, Cuba04.2018
Skills
- Professional Working
- Skills
- Oral and Writing Communication
- Client Relations Expertise
- Negotiation
- Relationship Development Skills
- Financial Planning
- Active Listening
- Team building
- Self-Motivated
- Problem-Solving
- Microsoft Office
Certification
Insurance Licensed - 2022
Timeline
Car Salesperson
Sutherlin Nissan of Fort Myers
07.2023 - Current
Site Surveys
Comcast, Xfinity
01.2023 - 06.2023
Insurance Broker
11.2022 - Current
Technician
Xfinity Comcast, Coral
06.2022 - 01.2023
Aircraft Loadmaster
LATAM Airlines
05.2021 - 06.2022
Associate of Science - Mechanical Engineering Designs
Carlos Rafael Rodriguez Cienfuegos
Insurance Licensed - 2022
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