Jorge Gutierrez
Hollister,CA
Summary
Results-driven professional with a successful track record in sales, customer service, and team management. Bilingual in English and Spanish. Proven expertise in exceeding sales targets, demonstrating exceptional product knowledge, and providing tailored solutions to meet customer needs. Skilled in conducting product demonstrations, building strong customer relationships, and utilizing CRM systems to drive sales efficiency. This transition from telecommunications to financial industry showcases my adaptability and unwavering commitment to exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wells Fargo
10.2023 - Current
- Provided personalized banking solutions based on customer requirements by actively listening and engaging in discussions.
- Built strong, enduring customer relationships by offering personalized support.
- Assisted clients with making informed investment decisions tailored to their specific requirements and risk preferences.
- Educated customers on the range of banking products offered by the institution..
- Completed thorough and precise documentation for all money movements, including deposits and withdrawals.
- Assisted customers with various banking services including account openings, wire transfers, and direct deposits.
Mobile Expert
T-Mobile
04.2020 - 10.2023
- Demonstrated exceptional sales performance, resulting in three T-Mobile Winner Circle Awards and consistent surpassing of targets while ensuring outstanding customer service
- Showcased excellent expertise in mobile devices, plans, and features while delivering tailored solutions to fulfill customer requirements.
- Effectively engages customers in dialogue to determine their requirements and suggests relevant offerings
- Showcased various devices and plans through accurate product demonstrations while highlighting their benefits and features, resulting in increased customer interest and sales.
Assistant Store Manager
Sprint
07.2017 - 04.2020
- Recognized with back-to-back SPRINTacular Awards for consistently delivering exceptional performance, ranking among the top 10% of employees, and achieving outstanding results.
- Assisted in enhancing store performance by effectively overseeing daily operations and delivering excellent customer service.
- Trained and coached sales team, leading to increased sales and enhanced customer satisfaction
- Deliver insightful analysis and recommendation based on presented financial data and performance metrics to drive informed decision-making by district leadership for store operations optimization.
- Worked closely with the Store Manager to implement successful sales strategies and marketing campaigns
Sales Representative Team Leader
Sprint
06.2015 - 07.2017
- Maintained accurate and comprehensive sales activity records using the team's CRM system.
- Encouraged team members to exceed individual sales goals.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Resolved customer complaints promptly and professionally.
- Organized events such as trade shows or conferences to promote products or services.
Education
Bachelor of Arts -
Capella University
Minneapolis, MN09-2027
Skills
- Sales & Customer Service
- Coaching & Training
- Strong Collaboration
- Negotiation
- Banking
- Account Closings
- Business Development
- Financial processes understanding
Certification
- Series 6
- Securities Industry Essentials
- Life Insurance
- Series 63
Accomplishments
- 2X SPRINTacular Achievement
Timeline
Relationship Banker
Wells Fargo
10.2023 - Current
Mobile Expert
T-Mobile
04.2020 - 10.2023
Assistant Store Manager
Sprint
07.2017 - 04.2020
Sales Representative Team Leader
Sprint
06.2015 - 07.2017
Bachelor of Arts -
Capella University