Jorge Gutierrez
Miami
Summary
Dynamic Sale/Customer Service Representative with a proven track record at Drill America, excelling in customer satisfaction through active listening and critical thinking. Enhanced service delivery by analyzing customer feedback, leading to significant improvements. Skilled in data entry, I fostered strong interdepartmental communication to ensure timely order processing and delivery.
Overview
13
13
years of professional experience
Work History
Sale/Customer Service Representative
Drill America
08.2012 - Current
- Provided exceptional support for order processing, ensuring timely and accurate delivery of products.
- Resolved customer inquiries promptly, enhancing overall satisfaction and fostering positive relationships.
- Facilitated effective communication between departments to streamline service delivery.
- Collected and analyzed customer feedback to identify areas for service improvement.
Education
High School Diploma -
The Glory of God
Hialeah, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Sale/Customer Service Representative
Drill America
08.2012 - Current
High School Diploma -
The Glory of God