Sophia P. Hernandez
Caldwell,ID
Summary
Tri-lingual, dedicated, accomplished, highly trained, and detailed oriented Quality Assurance Analyst III Assistant Vice-President, offering over eight (8) years of financial accounting with substantial experience in analyzing complex banking, business and government documents. Strong background in financial accounting analysis, reviewing credit bureau reports and solving complex financial matters. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst III Assistant V.P.
Wells Fargo & Company
02.2024 - Current
- Second-level review of Quality Assurance Analysts
- Ensure that all Quality Assurance Analysts follow proper company policies, procedures, and guidelines
- Provide expert advice to management teams on revisions and recommend strategies for improvements
- Evaluate and manage comprehensive financial documents through meticulous detail to ensure consistency across all projects undertaken by the company
Quality Assurance Analyst III
Wells Fargo & Company
09.2021 - 02.2024
- Fixed identified issues to improve workflows
- Consulted with leadership related to results of assessment
- Researched risks and developed solutions for problems identified
- Adhered to standardized software quality assurance best practices, policies and processes
- Analyzed transactions to build logical business intelligence model for real-time reporting needs
Quality Assurance Analyst II
Wells Fargo & Company
07.2020 - 09.2021
- Created and achieved product quality objectives and met product specifications
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Responsible for continual review, and improve all aspects of our business processes
- Responsible for process and implementation of priority queues
Credit Analyst
Wells Fargo & Company
02.2018 - 07.2020
- Provided Underwriters with a forecast of clients' tax returns
- Prepared documents, reports and presentations using advanced Microsoft Office Software proficiencies
- Worked collaboratively with Relationship Managers to ensure timely collection and approval of financial reports
- Assessed credit risk and financial statements
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
Bank Teller
Wells Fargo & Company
03.2016 - 02.2018
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Accessed computerized financial information to answer questions related to specific accounts
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
Server
Panda Express
12.2013 - 03.2016
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Multi-tasked with phone calls, front desk orders, drive-thru orders, as well as use of register machine all at once
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Supervised team of six (6) as the team leader
Education
Bachelor of Accountancy -
Boise State University
Boise, ID12.2018
High School Diploma -
Capital High School
Boise, Idaho06.2014
Skills
- Tri-lingual in English, Nepali, and Hindi with strong foundations in Spanish
- GAAP experience
- Extensive Tableau experience
- Outstanding teamwork, interpersonal and communication skills
- Strong analytical skills
- Financial statements expertise
- Superior attention to detail
- Individual & Business tax returns proficiency
- Quality Management
- Data Validation and analysis
- Report delivery
- Project Management
Timeline
Quality Assurance Analyst III Assistant V.P.
Wells Fargo & Company
02.2024 - Current
Quality Assurance Analyst III
Wells Fargo & Company
09.2021 - 02.2024
Quality Assurance Analyst II
Wells Fargo & Company
07.2020 - 09.2021
Credit Analyst
Wells Fargo & Company
02.2018 - 07.2020
Bank Teller
Wells Fargo & Company
03.2016 - 02.2018
Server
Panda Express
12.2013 - 03.2016
Bachelor of Accountancy -
Boise State University
High School Diploma -
Capital High School
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