In my background, I began my journey during my junior year of high school as a Junior Task Force member, contributing to the successful opening of two Hyatt hotels. I worked closely with diverse teams, focusing on staff training, inventory management, and quality control.
Subsequently, I transitioned to the role of a Bellman at the Mission Pacific Beach Resort, where I welcomed guests and ensured their needs were met. My dedication and ability to provide exceptional service led to my promotion to a Bellman Lead, where I supervised and trained junior bellmen, maintaining a high standard of service.
My journey continued as I took on the role of a Guest Experience Host/Front Desk Agent at the Mission Pacific Beach Resort. Here, I excelled in delivering memorable guest experiences through check-in and check-out procedures, local area knowledge, and efficient billing processes, even in a cashless property.
Throughout my career, my focus has remained on exceeding guest expectations, maintaining professionalism, and collaborating effectively with cross-functional teams. My experiences have solidified my commitment to delivering exceptional service and creating lasting impressions for our guests.