Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Huerta

Oceanside,CA

Summary

In my background, I began my journey during my junior year of high school as a Junior Task Force member, contributing to the successful opening of two Hyatt hotels. I worked closely with diverse teams, focusing on staff training, inventory management, and quality control.

Subsequently, I transitioned to the role of a Bellman at the Mission Pacific Beach Resort, where I welcomed guests and ensured their needs were met. My dedication and ability to provide exceptional service led to my promotion to a Bellman Lead, where I supervised and trained junior bellmen, maintaining a high standard of service.

My journey continued as I took on the role of a Guest Experience Host/Front Desk Agent at the Mission Pacific Beach Resort. Here, I excelled in delivering memorable guest experiences through check-in and check-out procedures, local area knowledge, and efficient billing processes, even in a cashless property.

Throughout my career, my focus has remained on exceeding guest expectations, maintaining professionalism, and collaborating effectively with cross-functional teams. My experiences have solidified my commitment to delivering exceptional service and creating lasting impressions for our guests.

Overview

3
3
years of professional experience

Work History

Guest Experience Host

Hyatt
10.2023 - Current
  • Transferred from Bellman to Front Desk Host at the Mission Pacific Beach Resort.
  • Customer Score Improvement: Successfully contributed to a significant increase in customer satisfaction scores. Upon moving to the Front Desk, customer scores rose from 68% to an impressive 79%, reflecting our commitment to delivering exceptional service.
  • Guest Services Excellence: Continuously provided exceptional guest service through check-in and check-out processes, local area knowledge, and efficient billing processes, ensuring a seamless and enjoyable experience for guests.
  • Cashless Billing Expertise: Proficiently managed billing processes in a cashless property, ensuring a smooth and hassle-free financial experience for our guests.
  • Team Collaboration: Collaborated effectively with cross-functional teams to create a welcoming atmosphere and ensure a positive and lasting impression for all guests.

Bell Attendant

Hyatt
05.2021 - 10.2023
  • Boosted Guest Satisfaction: Enhanced guest satisfaction scores by achieving an 11% increase in overall ratings, elevating them from 68% to 79%.
  • Efficient Luggage Handling: Demonstrated expertise in handling guest luggage, ensuring a smooth and hassle-free experience.
  • Streamlined Guest Services: Provided streamlined check-in and check-out processes, enhancing guest experiences.
  • Collaborative Team Player: Collaborated seamlessly with cross-functional teams to create a welcoming and pleasant environment for guests.
  • Local Attraction Guidance: Offered valuable insights and recommendations on local attractions, contributing to a more enjoyable stay for guests.

Junior Task Force

Hyatt
01.2021 - 05.2021
  • Operational Preparation: Played a pivotal role in the successful opening of two new Hyatt hotels by collaborating with various teams during the pre-opening phase.

  • Staff Training: Contributed to staff training efforts, ensuring that team members were well-prepared for the grand openings.

  • Inventory Management: Assisted in inventory management, helping maintain optimal supplies and resources.

  • Quality Control: Actively participated in quality control processes, ensuring high standards were met prior to the grand openings.
  • "Achieved all pre-opening milestones on schedule, ensuring a timely launch.

    Team Collaboration: Collaborated effectively with diverse cross-functional teams, fostering a cooperative atmosphere for achieving pre-opening goals.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
06.2022

Skills

  • Exceptional Guest Service
  • Team Collaboration
  • Efficient Luggage Handling
  • Inventory Management
  • Training and Onboarding
  • Quality Control
  • Local Area Knowledge
  • Check-In/Check-Out Processes
  • Streamlined Guest Services
  • Guest Satisfaction Improvement
  • Problem-Solving
  • Response Time Optimization
  • Time Management
  • Effective Communication
  • Adaptability to Change
  • Guest Experience Enhancement

Timeline

Guest Experience Host

Hyatt
10.2023 - Current

Bell Attendant

Hyatt
05.2021 - 10.2023

Junior Task Force

Hyatt
01.2021 - 05.2021

High School Diploma -

Oceanside High School
Jorge Huerta