Jorge Jackson
HR Management
San Francisco
Summary
Dynamic HR leader with proven expertise in stakeholder management, KPI-driven service delivery, and quality assurance. Skilled in leading and mentoring managers to achieve operational excellence and align HR strategies with business objectives. Experienced in optimizing HR service centers, driving continuous process improvements, and collaborating closely with key business leaders to elevate account success. Passionate about fostering a positive team culture, boosting morale, and building high-performing, motivated teams that deliver seamless HR operations supporting overall organizational growth and success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Manager
Auxis
07.2024 - Current
- Led 3 Team Leads and multi-shift teams across talent acquisition and service delivery, ensuring operational excellence and target achievement.
- Drove team performance through coaching, evaluations, and structured development plans.
- Acted as the main operations contact in client and leadership meetings, translating business goals into actionable execution.
- Oversaw successful onboarding of new accounts, managing integration, resource planning, and service readiness.
- Optimized schedules, workflows, and SLAs to maximize efficiency and maintain high service standards.
- Delivered strategic performance reports with insights, risks, and recommendations to senior leadership.
- Ensured compliance with operational standards, contract obligations, and best practices in service delivery.
Total Rewards Team Lead
Auxis
04.2023 - 07.2024
- Directed teams in the execution of compensation and benefits programs, ensuring alignment with business goals and evolving market standards.
- Led and coached staff in bonus administration processes, guaranteeing accuracy, timeliness, and operational ownership.
- Acted as a strategic advisor to both leaders and teams, guiding the implementation of total rewards strategies and workforce planning.
- Oversaw and coached team members through the rollout of variable pay programs, ensuring compliance, clarity, and adoption.
- Conducted regular coaching, performance reviews, and capability-building sessions to elevate team effectiveness and leadership readiness.
Lead - Internal Transfers.
Amazon
10.2021 - 01.2023
- Led the internal transfer process, coordinating cross-functional teams to ensure smooth transitions and minimal operational disruption.
- Managed and coached team members responsible for transfer documentation, compliance, and stakeholder communication.
- Served as primary point of contact between departments, facilitating clear communication and timely resolution of transfer-related issues.
- Developed and monitored KPIs to track transfer cycle times, quality, and employee satisfaction.
- Identified opportunities to improve internal transfer workflows, enhancing efficiency and employee experience.
- Provided regular updates and reports to leadership on transfer volumes, challenges, and process improvements.
- Fostered a collaborative environment, mentoring team members to navigate complex transfer scenarios with professionalism and accuracy.
HR Generalist
Radisson Group
06.2018 - 01.2021
Education
Bachelor's Degree - Business Administration/Marketing
Universidad Centroamericana
01.2016 - 01.2019
Associate's Degree - Human Resources Management
Universidad Politécnica Internacional Costa Rica
01.2022 - 01.2024
Skills
- Employee Relations
- Performance Management
- Compensation & Benefits
- HR Policies & Compliance
- Workforce Planning
- Training & Development
- HRIS (Human Resource Information Systems)
- Employee Engagement
- Change Management
Timeline
Business Operations Manager
Auxis
07.2024 - Current
Total Rewards Team Lead
Auxis
04.2023 - 07.2024
Associate's Degree - Human Resources Management
Universidad Politécnica Internacional Costa Rica
01.2022 - 01.2024
Lead - Internal Transfers.
Amazon
10.2021 - 01.2023
HR Generalist
Radisson Group
06.2018 - 01.2021
Bachelor's Degree - Business Administration/Marketing
Universidad Centroamericana
01.2016 - 01.2019
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