Jorge Lemus Mejia
Beltsville,MD
Summary
Motivated entry-level IT support professional with a passion for Information Technology, eager to embark on a full-time role in the field. Recently equipped with the Google IT Support Professional Certificate, an intensive six-month program covering a comprehensive range of skills including troubleshooting, customer service, networking, operating systems, system administration, and security. Possesses hands-on experience through immersive labs, ready to apply theoretical knowledge to real-world IT challenges.
Overview
7
7
years of professional experience
Work History
Service Supervisor
KOHLS
08.2023 - 01.2024
- Conducted employee training and development programs to enhance team performance.
- Resolve customer complaints and issues, maintaining a high level of customer service.
- Collaborated with management to implement and monitor performance improvement initiatives.
- Utilized data analysis to evaluate goal attainment and identify areas for improvement.
Operations Lead
KOHLS
01.2022 - 07.2023
- Managed online order fulfillment, ensuring accurate and timely delivery to customers.
- Led a team in optimizing order processing procedures, resulting in improved efficiency.
- Created table charts using Google Docs to track and analyze repeated cancellation orders, enhancing order management efficiency.
- Developed and maintained employee logs to monitor daily order counts, providing valuable performance metrics.
Customer Service Representative
KOHLS
11.2016 - 01.2022
- Provided exceptional customer service, assisting customers with inquiries, product selection, and purchases.
- Handled customer complaints and returns, resolving issues to ensure customer satisfaction.
- Operated cash registers and managed financial transactions.
Education
Certificate - Google IT Support Professional
01.2024
High School Diploma -
06.2016
Skills
- Troubleshooting
- Operating systems
- Hardware Maintenance
- Software Installation and Configuration
- Network Administration: Knowledge of basic network concepts, including IP addressing, subnetting, and DNS
- Data Backup and Recovery
- IT Documentation
- Conflict resolution and problem-solving
- Customer service and leadership
- Operations and inventory management
- Effective communication and interpersonal skills
- Skilled in creating graphs and charts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Supervisor - KOHLS
08.2023 - 01.2024
Operations Lead - KOHLS
01.2022 - 07.2023
Customer Service Representative - KOHLS
11.2016 - 01.2022
Coursera - Certificate, Google IT Support Professional
Springbrook High School - High School Diploma,