Jorge Lopez
San Antonio,TX
Summary
Dynamic bilingual professional with a proven track record, adept in complaint resolution, critical thinking and optimizing performance. Excelling in high-stress situations, enhanced customer satisfaction and delivering results to stake holders. Leverages active listening and creative problem-solving skills to achieve and surpass sales targets, call metrics, and mentor team members for peak performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Service Analyst II
Nationwide Insurance
01.2017 - Current
- Handledescalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Served as a subject matter expert, mentoring junior team members in best practices for effective problem-solving techniques, improving their ability to address client concerns quickly.
- Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Sales And Service
J. Crew
01.2016 - 01.2017
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed and cultivated relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
High School Diploma -
John Paul Stevens
San Antonio, TX06-2013
Skills
- Complaint resolution
- Bilingual in Spanish
- Lean Six Sigma principles
- Project management
- Adaptable to learning new skills
- Organization and time management
Certification
- Property and Casualty License
- Sigma Six Lean White Belt
Timeline
Insurance Service Analyst II
Nationwide Insurance
01.2017 - Current
Sales And Service
J. Crew
01.2016 - 01.2017
High School Diploma -
John Paul Stevens
Similar Profiles
Angelique SutrisnoAngelique Sutrisno
Senior Analyst, Regulatory Solutions at Nationwide InsuranceSenior Analyst, Regulatory Solutions at Nationwide Insurance
Sally CarrSally Carr
Compliance Consultant at Nationwide InsuranceCompliance Consultant at Nationwide Insurance
Vince MakrosVince Makros
Quality Assurance Specialist at Nationwide InsuranceQuality Assurance Specialist at Nationwide Insurance