Kevin Young
San Antonio,TX
Summary
Results-driven professional with extensive experience, excelling in analytical roles. Proven expertise in SAP configuration and Excel macros, consistently achieving high-quality outcomes. Recognized for attention to detail and delivering impactful reporting solutions, enhancing operational efficiency and supporting organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INSURANCE SERVICE ANALYST II
GOOSEHEAD INSURANCE
San Antonio, TX
01.2025 - 06.2025
- Licensed Insurance Service Agent
- Assist customers with insurance questions and issues on policies from over 200 insurance providers
- Submit change requests for updated processes not reflecting on provider guidelines
MORTGAGE POST CLOSING ANALYST
SWBC
San Antonio, TX
10.2021 - 11.2024
- Format and create Macros within Excel to streamline expedite working pipelines
- Work with multiple mortgage teams and other mortgage investors to ensure all mortgage closing documents and procedures are completed within TILA-RESPA guidelines
- Annotate loans with follow-up attempts and procedural next steps
HR EXIT INTERVIEW ASSOCIATE
ACCENTURE
San Antonio, TX
09.2019 - 09.2020
- Schedule and conduct exit interviews for US and Canada site locations. Advised employees of offboarding processes to ensure easy transition from the company.
- Design and create Access database to allow easier scheduling processes as well as implement management requested reporting.
HR CALL CENTER REPRESENTATIVE
ACCENTURE
San Antonio, TX
07.2018 - 09.2019
- Assist Client employees with day-to-day HR processes and questions, including leaves of absence, benefits, organization restructuring.
- Assist client in transition from SAP reporting to Workday
- Top 5% in KPI Call Metrics
REPORTING ANALYST
ACCENTURE
San Antonio, TX
07.2017 - 07.2018
- Generate and deliver standard reports from data for multiple teams regarding daily call metrics and weekly Scorecard rankings
- Create Tableau dashboard for KPI metrics
- Utilize VLookup and Pivot Charts to maintain Score Card metrics
- Generate and email reports from ServiceNow and CCCI systems
ORGANIZATION MANAGEMENT ANALYST
ACCENTURE
San Antonio, TX
02.2016 - 07.2017
- Maintained client organizational realignment requests in North and South America regions through SAP Shared Services Organization Management using structured guidelines and procedures, as well as troubleshoot errors received during the realignment process.
- Utilize SAP to create, modify, and remove organizational elements as requested
- Work directly with all production departments, managers, Global Mobility, and HR Business Partners with organizational updates
MORTGAGE CLAIMS SPECIALIST
ACCENTURE
San Antonio, TX
11.2014 - 02.2016
- Process mortgage claims after foreclosure for servicer reimbursement of foreclosure fees and costs, demonstrating ability to review and utilize complex and constantly changing review processes.
- Consistently process 5% over goal metrics with perfect quality scores, ensuring revenue for the department.
Education
Bachelor of Science - Technical Management
DeVry University
01.2009
Associates Degree - Business Management
Hallmark Institute
01.2005
Skills
- Analytical skills
- SAP configuration
- Excel macros
- Reporting tools
- Attention to detail
- Report preparation
- SQL programming
- Tableau reporting
Certification
- P&C insurance license (service) Jan 2025
Timeline
INSURANCE SERVICE ANALYST II
GOOSEHEAD INSURANCE
01.2025 - 06.2025
MORTGAGE POST CLOSING ANALYST
SWBC
10.2021 - 11.2024
HR EXIT INTERVIEW ASSOCIATE
ACCENTURE
09.2019 - 09.2020
HR CALL CENTER REPRESENTATIVE
ACCENTURE
07.2018 - 09.2019
REPORTING ANALYST
ACCENTURE
07.2017 - 07.2018
ORGANIZATION MANAGEMENT ANALYST
ACCENTURE
02.2016 - 07.2017
MORTGAGE CLAIMS SPECIALIST
ACCENTURE
11.2014 - 02.2016
Bachelor of Science - Technical Management
DeVry University
Associates Degree - Business Management
Hallmark Institute
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