Jorge Luis Carrizales
Laredo
Summary
A position that utilizes job training to promote individual opportunity and professional growth while making positive contributions to the organization.
An accomplished worker with experience in a business and educational environment. Proficient in coordinating with community program officials to enhance planning to care for children that were not allowed to be in the fields. Fluent in English and Spanish. Organized, adaptable to complex environments, and able to work with others in a team setting. Skillful coordinator and dedicated to work along program officials in the office of refugee and resettlement to thoroughly treat and assess the refugee minor population.
Overview
12
12
years of professional experience
Work History
Assistant Patient Care Tech
Bee First
01.2024 - 12.2024
- As an assistant patient care tech, my responsibilities were to provide essential support to nurses and patients.
- My tasks would range from assisting with daily living activities to maintaining a clean, safe environment.
- My role demands compassion, attention to detail, and the ability to work well under pressure.
- Would also help patients with bathing, dressing, and eating.
- Making sure patients were comfortable and keeping their rooms clean.
- Use my strong communication skills both verbal and written to effectively interact with patients and the healthcare team.
- Empathy and compassion are major keys for providing comfort and support to patients.
Protective Security Officer
Armed Protective Security
Dallas
06.2023 - 12.2023
- Provided security for the personnel, property and visitors of Dallas county courts, and tax offices.
- Protect personnel and property in a professional manner.
- Meet and deal tactfully and politely with general public and visitors.
- Effectively and efficiently screen and process visitors.
- Identify report delay or detained persons who violate rules and regulations.
- Conduct internal and external roving foot patrol.
- Complete all reports and paperwork as required.
- Maintain physical fitness, agility requirements, and weapons qualifications.
- Ensure safety requirements, compliance, and save work practices.
- Support safety program participate in quality and improvement programs.
- Perform other duties as assigned.
Case Management
Office of Refugee and Resettlement
Pecos
07.2021 - 06.2022
- Coordinate case management and family reunification services for unaccompanied children in an Emergency Influx Shelter.
- Initiate and maintain direct contact with each UC and the sponsor while the UC is in care of the Office of Refugee and Resettlement (ORR) to reunify the child safely and efficiently.
- Process the sponsor information necessary for reunification within the required timeframe.
- Actively participate in case staffing meetings with the Administration for Child and Family, Office of Refugee Resettlement/Department of Children’s Services Field Coordinator and follow-up with recommendations.
- Meet all deadlines required by the program supervisor and federal partners.
- Communicate effectively in writing and verbally in English and Spanish.
- Meet all federal and state regulatory guidelines.
- Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
- Complete Case Management Tracking for each assigned child.
- Review completed family reunification packets for accuracy and follow up with sponsor to discuss any issues identified.
- Complete and submit all relevant forms to the Department of Children’s Services with a copy of Family Reunification Packet.
- Receive approved interim Verification Release Form, review with child and obtain child’s signature.
- Prepare sponsors to successfully complete and sign all required forms and documents.
- Forward original documents to Executive Office of Immigration Review (EOIR) with a copy to Department of Homeland Security.
- Complete and submit notice to Executive Office of Immigration Review when Contractor issues approval to release the child.
- Assist children during departure/reunification, as needed.
- Participate in scheduled meetings and team decisions and operations.
- Participate in workshops, seminars, education programs and activities that promote professional growth and development.
- Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
- Review and sign children’s records in accordance with agency policies and procedures and applicable licensing and contract standards.
- Implement safety protocols including evacuating with children and other staff in case of an emergency.
- Maintain confidentiality in all areas of the service population and program operations.
- Maintain professional and ethical standards of conduct outlined employee handbook including demonstrating respect for agency staff, service population, and community members and complying with required dress code at all times.
Lead Youth Worker
Loyal Source Government Service
Carrizo Spring
04.2021 - 07.2021
- Ensures the supervision of assigned on-site Youth Care Worker staff.
- Provides documentation of supervision by completing a supervisory log for all staff supervised.
- Completes all required documentation that pertains to this position in a timely fashion that may include daily reports.
- Ensures appropriate shelter care and line of sight supervision of unaccompanied minors by assigned staff is handled appropriately and is organized.
- Supports the Site Lead through formal or informal supervision and provides staff with ongoing feedback, Communicates frequently with shift supervisor.
- Assists during transition and movement of children from one activity to the next and one physical location to another.
- Participates in ongoing meetings, conferences, training programs as required.
- Provides coverage for assigned staff when needed.
- Responsible for adhering to ORR and other state regulations.
- Performs duties in a safe manner.
- Follows the corporate safety policy.
- Participates and supports safety meetings, training and goals.
- Ensures safe operating conditions within the area of responsibility.
- Encourages co-workers to work safely.
- Identifies 'close calls' and/or safety concerns to supervisory personnel.
- Maintains a clean and orderly work area.
- Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
Human Resources Manager
Mustang Trucking LLC
Pharr
08.2018 - 04.2020
- As a Human Resource Manager, I was trained to assist staff with the following issues:
- Managing company staff, including coordinating and supporting the recruitment process.
- Onboarding newcomers to the company.
- Determining suitable salaries and remuneration.
- Providing the necessary support systems for payroll requirements.
- Developing adequate induction and training.
- Supporting employee opportunities for professional development.
- Managing succession planning of staff.
- Assisting with the performance management and review process.
Customer Service Representative
Teleperformance
Edinburg
11.2014 - 01.2015
- Company Overview: A customer service company for Comcast.
- As a customer service representative for a cable company named COMCAST.
- I was responsible of the following task:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail or social media.
- Use telephones to reach out to customers and verify account.
- A customer service company for Comcast.
Team Member
Whataburger
04.2013 - 12.2014
- As a team member partner I was responsible for fulfilling the purpose of Whataburger by promptly ensuring each customer’s experience meets or exceeds expectations.
- The Team Member fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.
- Provide Whataburger quality service to all customers.
- Demonstrate the ability to accurately explain the 'Whataburger Difference' to customers.
- Effectively communicate with management in a timely manner regarding scheduling issues.
- Recognize and communicate customer service problems to management.
- Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage.
- Notify management of any equipment malfunctions.
- Ensure all products are prepared according to Whataburger quality standards.
- Properly stock inventory using First-In/First-Out (FIFO).
- Clean the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
- Achieve certification at the specific stations associated with a position as well as cleaning and sanitation procedures.
- Demonstrate fiscal responsibility with all Company assets and following company cash handling policies.
Sandwich Artist
Subway
Mission
01.2013 - 03.2013
- As a sandwich artist I was responsible for greeting and serving guests, preparing food, maintaining food safety and sanitation standards, and handling or processing light paperwork.
- Preparing all sandwich ingredients, which includes washing, cutting, slicing, chopping, and grating ingredients according to established guidelines.
- Neatly preparing sandwiches according to customers' orders.
- Operating the cash register and handling customers the correct change.
- Explaining menu options to customers as required.
- Neatly wrapping customers' sandwiches.
- Maintaining a clean and orderly work station at all times.
- Properly sanitizing all utensils and dishes before each use.
- Adhering to all food safety regulations while storing, preparing, and serving food.
Security Guard
Mustang Trucking
- As a Security Guard I worked in a range of settings.
- I worked for large companies and are sent out to various locations on a daily or weekly basis.
- Carrying out security checks on visitors, on arrival and exit using security scanners and other equipment.
- Performing luggage checks as required.
- Keeping a record of all visitors including the time of arrival and departure.
- Monitoring surveillance cameras.
- Responding to alarms within the premises.
- Patrolling the premises regularly to ensure nothing is out of place.
- Liaising with law enforcement in the case of suspected or reported criminal activity.
- Performing scheduled and random checks of designated areas throughout the facility to check for any security breaches.
- Assisting the maintenance staff in securing an area during a maintenance emergency.
Education
High school diploma -
Juarez-Lincoln High School
Skills
- Human Resources Management
- Technology Oriented
- Computer Literate
- Effective written and verbal communication
- Excellent time management
- Work well under pressure
- Organizational skills
- Self motivated
- Dependable
- Goal oriented
- Team player
- Skilled problem solver
- High professional and ethical standards
- Human Resources
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Yes
Timeline
Assistant Patient Care Tech
Bee First
01.2024 - 12.2024
Protective Security Officer
Armed Protective Security
06.2023 - 12.2023
Case Management
Office of Refugee and Resettlement
07.2021 - 06.2022
Lead Youth Worker
Loyal Source Government Service
04.2021 - 07.2021
Human Resources Manager
Mustang Trucking LLC
08.2018 - 04.2020
Customer Service Representative
Teleperformance
11.2014 - 01.2015
Team Member
Whataburger
04.2013 - 12.2014
Sandwich Artist
Subway
01.2013 - 03.2013
Security Guard
Mustang Trucking
High school diploma -
Juarez-Lincoln High School