JORGE MELO

• Accountable for delivering and support the IT Network Services globally for +140 sites around the World
• Lead a team of +30 engineers spread in all Continents
• Lead the transformation of the IT Network Environment at AGCO, deploying new technologies, processes, and standards to increase Security and availability
• Build a Global Network Team and develop the “One Team” mentality, transforming the way the team interact and work together, bringing excellence to AGCO Network Operations
• Elevated leadership skills, experience by managing multi-cultural teams in Europe, Asia, America, and Oceania for a world-class IT serviced delivery
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Accountable for delivering and support the End Users Services globally for more than 29K users leading a team of +70 members around the World
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Accelerated shift-left thinking to enable the field support practice, and set up KPI/Metrics to measure towards continuous improvements, achieving 45% of First layer resolution on the Enterprise Service Desk.
• Lead the transformation of the workplace technology, where the messaging and collaboration tools are implemented successfully enabling the business transformation
• Developed the “change the way we operate” model in overall end user services, workplace technology, and infrastructure services to enable the CSI (Continual Service Improvement) thinking, and enabling the shift-left and as well improved services
• Transformed IT practices from stabilization model to fully matured run model, which decreased cost, increased efficiencies to operate as one AGCO Team
• Elevated leadership skills, experience by managing multi-cultural shared services practices from Brazil, USA, Hungary, UK and enable/enroll other regional teams for world-class IT service delivery

• Reporting to IT Senior Leadership in organization ETS (Enterprise Technology Services) and key transformation leader to set the shared services for Infrastructure services
• Accountable for:
• South America Regional Infrastructure services

Enterprise Service Desk

Global Production Control

End User Technologies

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.

• Reporting to IT Senior Leadership in organization ETS (Enterprise Technology Services) and key transformation leader to set the shared services for Infrastructure services
• Accountable for:

South America Regional Infrastructure services

Enterprise Service Desk

Global Production Control

• Accountable for end-to-end South America – Infrastructure delivery and operations and been part of regional growth and contributing to the organization success.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.

• Reporting to the Global Infrastructure Director, accountable & responsible for lead the ITSM Processes for AGCO Globally and for all Infrastructure areas inside South America, which includes the design, management and support the stability and integrity of all Infrastructure areas, which includes Hosting, Telecom, Security, Service Desk and Desktop environment across several locations.
• Provided strong leadership to enhance team productivity and morale.

• Area
• Reporting to the Global Infrastructure Director, I am accountable & responsible for all Infrastructure areas inside South America, which includes the design, management and support the stability and integrity of all Infrastructure areas, which includes Hosting, Telecom, Compliance/Security, Service Desk and Desktop environment across several locations.

• Reporting to the Global Telecom Director, I am responsible for Regional Telecom Area in South America, which include the design, management and support the stability and integrity of all network area across several location.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

• Responsible for implementing new infrastructure technologies, as well the definition of the technological environment of the Group in South America
• Coordination of the actions of integration and standardization of technology between the units of the Group
• Effective participation in the Sarbanes & Oxley certification
• Implementation of the WAN Acceleration Solution (Riverbed) of the units in Brazil, reducing the costs of links to data and allowing the consolidation of servers
• Implementation of networking solution using the Cisco platform, enabling features of Cisf, IBNS (802.1x) and Guest VLAN
• Implementation of security solution using Cisco platform, ASA5510 (VPN, Firewall and IPS).
• Identified team weak points and implemented corrective actions to resolve concerns.

• Responsible for Networking of Infrastructure, administration, and implementation of servers
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Responsible for the process of defining and acquisition of Hardware and software, including suppliers like Dell, IBM, Microsoft, Symantec, Cisco
• Storage Consolidation using EMC Platform
• Implementation of various technologies in infrastructure area, including Proxy, E: mail, firewall and bandwidth management
• Development of Customer Satisfaction Survey
• Implementation of integration project of Active Directory and Exchange
• Implementation of Project Intranet, thus improving the channels of communication within and outside the company and unify the mechanisms of distribution and storage of information, which until then were decentralized administrative
• Provide Systems Technical Administrator in the Midrange platform
• Mainframe Operation