Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Garson Gerdes

Giddings,TX

Summary

Accomplished engineer and IT professional with a broad and dynamic experience range in all aspects of the ISP industry. Director level experience with engineering, operations, deployment and infrastructure. I aim to be the most valuable asset I can for any company I work for to guarantee the success of myself, my wife and my daughters.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Network Engineering

SignalNet Broadband
07.2022 - Current
  • Monitor office workflow and administrative processes to keep operations running smoothly.
  • Maintain network integrity via monitoring and schedule technicians as needed for repairs and maintenance.
  • Design, configure and schedule to deploy layer one technologies for customer access.
  • WAN, WLAN, LAN configuration and troubleshooting.
  • Schedule technicians daily jobs and monitor their progress and provide support to any and all roles needed.
  • Maintain relationships with vendors, DIAs and commercial accounts.

Junior Network Engineer

Nextlink Internet
04.2019 - 06.2022
  • Assisted in the design and deployment of a new company-wide network infrastructure.
  • LTE administration and design including EPC design.
  • Traveled nation-wide as needed to train employees and deploy new infrastructure and equipment.
  • Acted as a buffer between the Customer Service departments, Network Operations departments and Infrastructure Departments to secure successful deployments and operations company wide.
  • Persistent training on relevant technologies to innovate and improve customer experience and my own ability as an engineer.

Network Administrator

Texas Broadband
04.2018 - 07.2019
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Monitored system performance and responded to alerts.
  • Assisted technicians in the field in their daily operations.

Senior Technician

Zochnet
01.2016 - 03.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Diagnosed problems with wireless devices by applying technical knowledge and troubleshooting skills.
  • Manage customer expectations, make sales and install residential and commercial accounts.

Sales Associate

Cellworld
06.2014 - 01.2016
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Audio Engineering

Art Institute of Austin
Austin, TX

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Windows, MAC, Linux
  • Ubiquiti, MikroTik, Cisco, Juniper, Mimosa, Cambium, Nokia, BEC LTE, BaiCells, Redline, Netonix, Canopy

Certification

Nokia Routing Specialist

CBRS CPE



Timeline

Director of Network Engineering

SignalNet Broadband
07.2022 - Current

Junior Network Engineer

Nextlink Internet
04.2019 - 06.2022

Network Administrator

Texas Broadband
04.2018 - 07.2019

Senior Technician

Zochnet
01.2016 - 03.2018

Sales Associate

Cellworld
06.2014 - 01.2016

Bachelor of Science - Audio Engineering

Art Institute of Austin

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Garson Gerdes