Jorge Menchaca Jr
9500 Dessau Rd #1012 Austin,TX
Summary
To secure a challenging and responsible position that will allow me to learn new skills and improve myself in the field of medical/health entry level or managing, fast learner, dedicated individual who is looking fo a great full time opportunity in a dynamic company such as this,
Overview
6
6
years of professional experience
Work History
Monitor Assistant Supervisor
Txtag
01.2019 - 12.2021
- Monitor Co-Workers, plan meetings, video chat, help with system update, provide detail research and result add to records, monitor calls and messenger chat as to well to team crew, help with difficult calls and angry customer, resolve issues to provide efficiency and organized workflow, process tags, update records, shipping and receiving, remote work from home
Bilingual Navigation Specialist
United Way, Austin 211, Austin 311
01.2017 - 10.2019
- Educated customers on product and service benefits, explaining features and answering questions.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
- Investigated and resolved customer inquiries and complaints quickly.
- monitor calls and team, educated customer and guide them to the right program from state or local,speak to doctors, specialist, nurses to update medical records, set up appointments, get referrals,review benefits, interview clients as well evaluate, coordinate, work with state programs such as medicaid, star ++, medicare, disability benefits, Community Care, Seton, food pantries information, food stamp benefits
Bilingual Customer Service Specialist
Aerotek, GA Enterology
12.2015 - 01.2017
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Investigated insurance claims denials and appeals.
- Work Remotely from home
- update patient information, set up appointment either with specialist or regular physician, educate and help benefits, process payments, shipping and receiving
- translate records spanish to english, help disable and hispanic customers
Education
High School Diploma -
Weslaco High School
Weslaco, TXAssociate of Arts - Business Administration & Tech Support
Gary Job Corps Center
San Marcos, TXAssociate of Applied Science - Human Behavior And Discipline
UT Austin
Austin, TXSkills
- Supervision and Leadership
- Calm Under Pressure
- Multitasking Abilities
- Written Communication
- Conflict Resolution
- Eligibility Determination
- Patient Greeting
- System Updates
- Medical Insurance
- English spanish Fluency,read,write, speak
- Scheduling Appointments
- Medicaid
- Business Administration
- Issue Research
- Customer Support
- Document Translation
- Records Review
- Problem-Solving
Timeline
Monitor Assistant Supervisor
Txtag
01.2019 - 12.2021
Bilingual Navigation Specialist
United Way, Austin 211, Austin 311
01.2017 - 10.2019
Bilingual Customer Service Specialist
Aerotek, GA Enterology
12.2015 - 01.2017
High School Diploma -
Weslaco High School
Associate of Arts - Business Administration & Tech Support
Gary Job Corps Center
Associate of Applied Science - Human Behavior And Discipline
UT Austin
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