Jorge Orellana Paz
Chandler,AZ
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by doing whats right for the firm and the customer.
Overview
8
8
years of professional experience
Work History
Associate Banker ME
Chase
11.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients needs and concerns.
- Participated in ongoing professional development opportunities to enhance knowledge of industry trends, regulations, products, and services.
Associate Banker
Chase
06.2021 - 11.2023
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Teller
Chase
10.2017 - 11.2019
Hardlines Team Member
Target
03.2016 - 10.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the Hardlines department.
- Demonstrated initiative and problem-solving abilities by addressing customer concerns and finding workable solutions in line with store policies.
- Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05.2017
Skills
- Adaptability
- Interpersonal communications
- Self-motivated nature
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker ME
Chase
11.2023 - Current
Associate Banker
Chase
06.2021 - 11.2023
Teller
Chase
10.2017 - 11.2019
Hardlines Team Member
Target
03.2016 - 10.2017
High School Diploma -
Bradshaw Mountain High School