Kaycie Sien
Fort Worth,TX
Summary
Dedicated and adaptable professional with a background in customer service, financial operations, and hands-on clinical observation in physical therapy. Strong communicator and fast learner, driven to support both clients and team members through attention to detail, empathy, and dependable service. Seeking to apply experience in healthcare and client-facing roles in a dynamic, service-oriented setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Banker ME
JPMorgan Chase Bank
11.2020 - 08.2025
- Delivered exceptional customer service in a high-traffic banking environment.
- Assisted clients with the Chase Mobile app, day-to-day transactions, and financial literacy.
- Maintained compliance with federal regulations and banking policies.
- Collaborated with bankers and management to resolve client issues efficiently.
- Identified sales opportunities and supported clients with financial goals.
- Built long-term relationships through professionalism and efficiency.
- Served as a Cultural Ambassador supporting team engagement and new-hire integration.
- Led daily team huddles reviewing cultural events and performance updates.
- Trained new ABME team members on procedures and service protocols.
- Managed inventory and supply ordering.
- Ensured accuracy and security in cash-handling and audit readiness.
- Acted as first point of contact for customer concerns and digital banking support.
- Educated clients on financial products and tools.
- Collaborated with team members to support branch goals.
- Monitored client needs through CRM tools to support referral and satisfaction goals.
Physical Therapy Technician and Clinical Observation – Outpatient Setting
Colleyville Physical Therapy
01.2023 - 06.2023
- Completed 300+ hours observing and assisting in an outpatient orthopedic clinic.
- Supported patient flow by preparing treatment areas and equipment.
- Observed PTs/PTAs performing evaluations and therapeutic exercise instruction.
- Gained experience with clinical reasoning and orthopedic rehabilitation.
- Practiced patient encouragement and professional communication.
Education
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX05.2023
Associate of Applied Science - Physical Therapy Assistant Program
Tarrant County College – Trinity River East Campus (TREC) For Healthcare Professions
Fort Worth, TX05.2026
Skills
- Strong Leadership
- Problem-solving
- Adaptability
- Avid Learner
Certification
Basic Life Support (BLS – CPR and AED), American Heart Association
- Issued: August 2025 | Expires: August 2027
Timeline
Physical Therapy Technician and Clinical Observation – Outpatient Setting
Colleyville Physical Therapy
01.2023 - 06.2023
Associate Banker ME
JPMorgan Chase Bank
11.2020 - 08.2025
Bachelor of Science - Kinesiology
University of North Texas
Associate of Applied Science - Physical Therapy Assistant Program
Tarrant County College – Trinity River East Campus (TREC) For Healthcare Professions
Observation / Volunteer Involvement
Physical Therapy Observation – Pediatric Setting at Beelieve Pediatric Therapy| June 2023 and April 2024
- Completed 40 hours observing a pediatric physical therapist.
- Gained experience in developmental and sensory-integration therapy.
- Observed interdisciplinary care between OT, PT, and SLP.
- Observed developmental assessments and play-based interventions.
- Gained exposure to various pediatric conditions and diagnoses.
- Observed parent–therapist communication and education.
Clinical Rotation 1 – Outpatient Setting at Green Oaks Physical Therapy | Oct 2025 and Dec 2025
- Assisted in implementing treatment plans under the supervision of a licensed Physical Therapist.
- Guided patients through therapeutic exercises to improve strength, mobility, and functional movement patterns.
- Instructed patients on proper form, posture, and technique to ensure safety and maximize treatment effectiveness.
- Educated patients on home exercise programs and strategies for symptom management.
- Observed and reported patient responses, progress, and concerns to the supervising Physical Therapist.
- Supported the use of therapeutic modalities such as heat, ice, and electrical stimulation (per clinic policy and state guidelines).
- Helped prepare and maintain treatment areas, ensuring a clean and organized clinical environment.
- Assisted with patient flow by transitioning patients between exercises and equipment stations.
- Demonstrated professional communication and patient rapport-building in a fast-paced outpatient setting.
- Applied clinical reasoning skills to understand orthopedic diagnoses and rehabilitation progressions.
- Participated in documentation tasks, contributing to accurate and timely patient records under PT guidance.
- Collaborated with PTs, PTAs, and support staff to provide patient-centered, evidence-based care.