Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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VINCENT RIOS JR

Pompano Beach,FL

Summary

Banking professional with a proven track record at JPMorgan Chase, excelling in customer relationship management and cash management. Adept at driving sales and enhancing customer satisfaction through exceptional service and strategic problem-solving. Recognized for training and leading teams to achieve operational excellence while executing high-value transactions with precision.

Overview

7
7
years of professional experience

Work History

Associate Banker ME

JPMorgan Chase
Pompano Beach, Florida
09.2023 - Current
  • Developed relationships with clients to enhance customer satisfaction and loyalty.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted customers with account opening and maintenance.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.

Associate Banker

J.P. Morgan Chase
Clovis, CA
12.2020 - 05.2023
  • Focusing on client relationships, proper time management, transactional operations, critical analysis skills, precisely executing high dollar transactions, and providing personable customer service.
  • Assisted customers by answering banking questions and recommending solutions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Lead Sales

Tillys
Clovis, CA
11.2018 - 11.2020
  • Maximizing sales in the organization, expressing amazing customer service, register management, leading and motivating staff members, and training new sales associates.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Education

High School Diploma -

Clovis West High School
Fresno, CA
06.2019

Skills

  • Team Leadership
  • Customer Service
  • Cash Management
  • Sales Driving
  • Telecommunication
  • Operations Understanding
  • Customer relationship management
  • Transaction processing
  • Mobile banking support

Refrences

Chase Branch Manager (FL)- Camila Duarte

(561) 430-8899

Chase Branch Manager (CA)- Sarah Chocrine 

(559) 999-3058

Tillys Store Manager- Sydney Tamayo 

(559) 770-3125

Timeline

Associate Banker ME

JPMorgan Chase
09.2023 - Current

Associate Banker

J.P. Morgan Chase
12.2020 - 05.2023

Lead Sales

Tillys
11.2018 - 11.2020

High School Diploma -

Clovis West High School

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