Jorge Ortega
Hood River,OR
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
4
4
years of professional experience
Work History
Lead Sales Consultant
Verizon
Hood River, OR
10.2019 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation and data modeling.
Warehouse Worker
Power Design
Hood River
03.2019 - 10.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Line Attendant
Hood River Distillers
Hood River, Or
06.2018 - 09.2018
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Performed inventory control, such as counting and stocking merchandise.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Trasnfer Degree - Business Administration
Mt Hood Community College
Gresham06.2018
High School Diploma -
Hood River Valley High School
Hood River, OR06.2015
Skills
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Consultative Selling Techniques
- Excellent Written and Verbal Communication
- Persuasive Negotiations
- Building Customer Relationships and Loyalty
- Customer Inquiries
- Strategic Negotiations
- Staff Assignments
- Inventory Coordination
Languages
Spanish
Native or Bilingual
references
Monte Spencer
Financial Consultant
Deloitte
917-533-2176
Alberta Thomas
Regional Director
TCC Verizon
843-933-2176
Donna Goudrough
Operations Management
Hood River Distillers
541-490-4609
Timeline
Lead Sales Consultant
Verizon
10.2019 - Current
Warehouse Worker
Power Design
03.2019 - 10.2019
Line Attendant
Hood River Distillers
06.2018 - 09.2018
Trasnfer Degree - Business Administration
Mt Hood Community College
High School Diploma -
Hood River Valley High School