Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge Ortega

Missouri City

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Just Energy
Houston
01.2024 - 04.2025
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Summarized customers calls based on question, concerns etc.
  • Typing up to 35 words per minute.

  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.

PSE Clerk

United States Postal Service, USPS
Houston
02.2022 - 10.2023
  • Assisted customers with their postal needs, such as sending packages and buying stamps.
  • Processed money orders, certified letters, and other payment transactions.
  • Scanned documents for mailing purposes and generated labels for outgoing items.
  • Cleaned equipment regularly for proper functioning of machines used in the facility.
  • Organized mail into appropriate categories and sorted them according to post office regulations.
  • Performed data entry duties for tracking mail and other related activities.
  • Maintained accurate records of all incoming and outgoing mail items.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Education

High School Diploma -

High Tower High School
Missouri City, TX

Skills

  • Customer service
  • Data entry
  • Record keeping
  • Issue resolution
  • Standard operating procedures
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Critical thinking
  • Shipping procedures
  • Microsoft Excel
  • Multi-task management
  • Call center experience

Languages

English
Full Professional

Timeline

Customer Service Representative

Just Energy
01.2024 - 04.2025

PSE Clerk

United States Postal Service, USPS
02.2022 - 10.2023

High School Diploma -

High Tower High School
Jorge Ortega