Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Just Energy
Houston
01.2024 - 04.2025
Identified opportunities for upselling additional products or services based on customer needs.
Summarized customers calls based on question, concerns etc.
Typing up to 35 words per minute.
Maintained records of customer interactions, transactions, comments and complaints.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Identified opportunities to improve policies and procedures related to customer service operations.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Navigated through computer systems to review information and respond appropriately to callers.
Offered resolutions to de-escalate calls and solve customer issues.
PSE Clerk
United States Postal Service, USPS
Houston
02.2022 - 10.2023
Assisted customers with their postal needs, such as sending packages and buying stamps.
Processed money orders, certified letters, and other payment transactions.
Scanned documents for mailing purposes and generated labels for outgoing items.
Cleaned equipment regularly for proper functioning of machines used in the facility.
Organized mail into appropriate categories and sorted them according to post office regulations.
Performed data entry duties for tracking mail and other related activities.
Maintained accurate records of all incoming and outgoing mail items.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.