Jorge Pantoja

• Oversee and manage the end-to-end import freight process, ensuring on-time and cost-effective transportation.

• Develop and implement strategies to optimize transit times, reduce costs, and improve service levels.

• Negotiate contracts with freight forwarders, customs brokers, and carriers to secure favorable rates and service agreements.

• Ensure compliance with international trade regulations, customs requirements, and company policies.

• Monitor import KPIs, analyze trends, and drive continuous improvement initiatives.

• Address and resolve customs delays, documentation discrepancies, and freight claims efficiently.

• Lead, mentor, and develop a team of import coordinators, analysts, and logistics specialists.

• Foster a culture of accountability, continuous learning, and high performance.

• Conduct regular performance reviews, provide coaching, and support career growth opportunities.

• Collaborate cross-functionally with supply chain, procurement, and warehouse teams to align logistics operations with business goals.

• Establish training programs to enhance team expertise in freight management and trade compliance.

• Promote a positive work environment by encouraging teamwork, innovation, and open communication.

• E-Commerce Manager, quoting and securing accounts working with China and Mexico
• Moved over 40 million packages through section 321 manifest

• Delegate and assist with new business and making sure it is running smoothly
• Freight forwarding obtaining rates from overseas agents
• Booking shipments from origin to final destination
• In charge of VIP customers
• Setting up new clients for customs clearance
• Power Of Attorney, Bond information and Documents for customs
• A-Z Ocean
• / Air shipments various commodities, which include Food as the majority of the shipments dealing with Customs, FDA, USDA, AQI (Agriculture)
• Billing to customers on a timely basis
• Followed up on all FDA issues that Exams/Sampling
• Getting all necessary docs from the importer and following up with the FDA Inspectors
• Coordinate deliveries with various warehouse and truckers

• A-Z Ocean
• / Air shipments various commodities, which include Food as the majority of the shipments
• Dealing with Customs, FDA, USDA, AQI (Agriculture)
• Followed up on all FDA issues that Exams/Sampling
• Getting all necessary docs from the importer and following up with the FDA Inspectors
• Coordinate deliveries with various warehouse and truckers
• Warehousing and distribution nationwide

• In charge of import operations
• Setting up new clients for customs clearance
• Power Of Attorneys, Bond information and Documents for customs
• A-Z Ocean
• / Air shipments various commodities, which include Food as the majority of the shipments
• Dealing with Customs, FDA, USDA, AQI (Agriculture)
• Followed up on all FDA issues that Exams/Sampling
• Getting all necessary docs from the importer and following up with the FDA Inspectors
• Coordinate deliveries with various warehouse and truckers

• In charge of import operations
• Setting up new clients for customs clearance
• Power Of Attorneys, Bond information and Documents for customs
• A-Z Ocean
• / Air shipments various commodities, which include Food as the majority of the shipments
• Dealing with Customs, FDA, USDA, AQI (Agriculture)
• Followed up on all FDA issues that Exams/Sampling
• Getting all necessary docs from the importer and following up with the FDA Inspectors

• In charge of processing files from A-Z, (wearing apparel and footwear)
• Receive docs, Open docs, classify docs, Input docs, Assemble docs, Dispatch Delivery Orders
• Call the airlines for 1C release, Close file
• Send out e-mails on various discrepancies with commercial invoice description and also visa, textile declaration and packing list issues
• Microsoft Word and Excel
• In charge of ACH
• Billing Customer Service Representative

• Follow up and collect all books from classes
• Kept count on all books