Summary
Overview
Work History
Education
Skills
Timeline

Jorge Perez

Total Transportation Logistics
Riverside,CA
3
years of professional experience

Offering strong interpersonal skills and willingness to learn and grow in customer service roles. Brings understanding of customer needs and conflict resolution, ensuring smooth and pleasant customer experience. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.

Work History

Customer Service Representative

2 Years 7 Months
Total Transportation Logistics | 02.2024 - 09.2026
  • Resolved customer inquiries through phone, email, and chat with accurate, professional communication.
  • Tracked shipment status and provided timely delivery updates using logistics systems.
  • Coordinated with dispatch and operations teams to address service issues and shipment exceptions.
  • Documented calls, claims, and customer requests in CRM databases with attention to detail.
  • Coordinated order staging to support efficient daily fulfillment
  • Created BOLs to prepare for shipments
  • Reviewed billing records for completeness, correcting errors before distribution.
  • Communicated with clients and internal teams to clarify charges and payment issues.
  • Researched and resolved billing discrepancies to enable accurate billing.

Education

Don Lugo | Chino, CA | 06.2013

Skills

Data entry
Critical thinking
Customer relations
Problem resolution
Call center experience
Computer proficiency
Month-end closing procedures
Record preparation

Timeline

Customer Service Representative

Total Transportation Logistics
02.2024 - 09.2026Read More

Don Lugo

Read More
Jorge Perez