Jorge Pirela
Richmond,USA
Summary
Dynamic professional with extensive experience as a Customer Engineer II at NCR Atleos, excelling in electromechanical troubleshooting and software diagnostics. Proven track record in enhancing customer satisfaction through effective communication and problem resolution strategies. Adept at managing complex network configurations and ensuring compliance with service level agreements.
Overview
22
22
years of professional experience
Work History
Customer Engineer II
NCR Atleos
Houston, USA
08.2021 - Current
- Troubleshot, repaired, and maintained electromechanical, network, and software issues on financial equipment.
Field Service Engineer II
Hyosung TNS
Houston, USA
03.2019 - 08.2021
- Managed preventive maintenance, diagnostics, repair tasks, and installation of ATM
Operations Manager
Mullis Trading, Inc
Panama City, Panama
12.2014 - 07.2015
- Direct logistics, administration, and management of transport units such as trucks and chassis within cargo container operations.
- Oversaw daily operations and ensured efficient workflow management.
Merchant
Beauty Supplies
Maracaibo, Venezuela
01.2004 - 01.2014
- Own business.
- Managed inventory levels and ensured product availability for customer needs.
- Analyzed market trends to identify new product opportunities.
Manager and Administration
Private Transportation
Maracaibo, Venezuela
01.2008 - 01.2013
- Managed private transportation business operations for optimal efficiency and service delivery.
Oversaw administration of fleet vehicles to ensure compliance and maintenance standards.
Coordinated logistics for transportation services, enhancing client satisfaction and reliability.
Implemented cost-effective strategies to maximize profitability and reduce operational expenses.
Mechanical Maintenance Supervisor
Zaramella y Pavan Construction Company
Maracaibo, Venezuela
01.2006 - 01.2008
- Supervised maintenance operations for light and heavy machinery.
Applied preventive and corrective maintenance strategies to enhance equipment reliability.
Conducted fault analysis to identify and resolve machinery issues.
Generated and coordinated work orders and material requisitions for maintenance activities.
Education
Training Certificated - Scalable Recycler Module
NCR Atleos Training Center
Atlanta, Georgia06.2025
Training Certificated - self service basic skills, Enhanced Deposit BNA, Enhance Deposit SCPM, Enhanced Deposit SDM and SDM2, Feature S1 and S2 Currency Dispenser, enhanced security SPS
NCR Atleos Training Center
Atlanta, Georgia10.2021
Mechanical Engineer -
University of Zulia
Maracaibo, Zulia, Venezuela01.2012
Online training course - ATM security control
Ncr Atleos University
ESL - Esl Basic level 4 and 5 finished
HOUSTON COMMUNITY COLLEGE
Houston, Texas, USA08.2016
COURSE MAINTENANCE ANALYSIS -
UNIVERSIDAD DEL ZULIA
Maracaibo, Zulia, VenezuelaESL - ESL Classes level 13 of 19
centro venezolano-americano del zulia (cevaz)
Maracaibo, Zulia, Venezuelaautocad - Basic course of autocad 2D, duration 16 hours
centrotecnico profesional (centecpro)
Maracaibo, Zulia, VenezuelaSkills
- Customer engineer
- Electromechanical troubleshooting
- Network management and security
- Software diagnostics
- Financial equipment maintenance
- Hardware installation and repair
- ATM servicing
- Network configuration and fault management
- Remote access solutions
- Low voltage cabling expertise
- Workstation optimization
- Problem resolution strategies
- Effective communication skills
- Issue management techniques
- Service level agreements compliance
- Customer satisfaction enhancement
References
Provided Upon Request.
Personal Information
- Date of Birth: 07/05/78
- Nationality: Venezuelan
Languages
English
Professional
Spanish
Full Professional
Timeline
Customer Engineer II
NCR Atleos
08.2021 - Current
Field Service Engineer II
Hyosung TNS
03.2019 - 08.2021
Operations Manager
Mullis Trading, Inc
12.2014 - 07.2015
Manager and Administration
Private Transportation
01.2008 - 01.2013
Mechanical Maintenance Supervisor
Zaramella y Pavan Construction Company
01.2006 - 01.2008
Merchant
Beauty Supplies
01.2004 - 01.2014
Training Certificated - Scalable Recycler Module
NCR Atleos Training Center
Training Certificated - self service basic skills, Enhanced Deposit BNA, Enhance Deposit SCPM, Enhanced Deposit SDM and SDM2, Feature S1 and S2 Currency Dispenser, enhanced security SPS
NCR Atleos Training Center
Mechanical Engineer -
University of Zulia
Online training course - ATM security control
Ncr Atleos University
ESL - Esl Basic level 4 and 5 finished
HOUSTON COMMUNITY COLLEGE
COURSE MAINTENANCE ANALYSIS -
UNIVERSIDAD DEL ZULIA
ESL - ESL Classes level 13 of 19
centro venezolano-americano del zulia (cevaz)
autocad - Basic course of autocad 2D, duration 16 hours
centrotecnico profesional (centecpro)