Christoper J Salgado
Grand Rapids,MI
Summary
Dynamic Customer Engineer with a proven track record of leading successful installations of over 10,000 customer sites Expert in hardware maintenance and customer support, consistently enhancing service efficiency. Recognized for exceptional teamwork and achieving compliance with industry standards, ensuring high customer satisfaction across multiple states.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Engineer II
NCR
07.2020 - 11.2024
- Lead installer for Michigan, successfully installing over 10,000 self-checkouts, registers, PC and PC components, Network access points, switches, and servers
- Provided service for Customers all over the midwest on an on demand basis
- Includes all of Michigan, Ohio, Indiana, Illinois, Pennsylvania, Massachusetts
- With big name customers: Meijer, Walmart, Whole Foods, Home Depot, McDonald's, and more
Field Service Technician (contract)
TEKsystems
11.2019 - 02.2020
- Conducted regular preventive maintenance checks and software reloads on equipment, reducing unexpected downtime and repair costs
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards
- Also well managed on keeping track of parts and keeping parts most common on hand
- Lead a team of 3 or more during installations with assists knowing little to no experience with components or install
- But still getting the project completed within scooped hours or sooner
- Supported, tested, and fixed over 5,000 Trinity Health Laptops, Thin clients, PC's and work station and PC components in all of the west Michigan
- Responded quickly to emergency maintenance requests for timely on-call support
- Maintained a high level of professionalism in all interactions with clients and hospital patients consistently receiving positive feedback for exceptional service
- Also strictly adhered to any HIPAA rules and best practices
- Installed new equipment, loaded and tested software and explained operation and routine maintenance protocols to customers
- Reviewed technical documentation to complete equipment maintenance and repair
Line Cook
Uccello's Hospitality Group
07.2018 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
Education
Computer And Information Sciences
Goodwill Employment Training Center For Technology
Grand Rapids, MI05.2020
Skills
- Customer support
- Software installation
- Network configuration
- Hardware maintenance
- Documentation and reporting
- Security protocols
- Equipment installation
- User training
- Troubleshooting and diagnosis
- Customer issue resolution
- Teamwork and collaboration
- Multitasking
Certification
CompTIA A
Languages
Spanish Native or Bilingual
French Elementary
Timeline
Customer Engineer II
NCR
07.2020 - 11.2024
Field Service Technician (contract)
TEKsystems
11.2019 - 02.2020
Line Cook
Uccello's Hospitality Group
07.2018 - Current
Computer And Information Sciences
Goodwill Employment Training Center For Technology
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