Maaz Hussain
Richmond
Summary
Dynamic IT professional with extensive experience at NCR Atleos, excelling in network troubleshooting and hardware installation. Proven ability to enhance system performance and deliver exceptional customer support. Skilled in multi-vendor coordination and fiber optics testing, consistently resolving complex issues and ensuring seamless operations across diverse environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Engineer II
NCR Atleos
Houston
02.2020 - Current
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
- Running Cisco Calls Install Cisco Switches, Cisco Router, UCS Servers also replacing hardware components as per Customer requirement.
- Running NVedia , Veritas and Nutanix vendor calls for install servers on different client
- running shell calls for integrate and migrations call as a field engineer .
- Running Cieana Related calls which include Fiber point to point testing, scoping, Fiber Cleaning or replacing Cieana node component.
- Install SD-WAN circuits like Velo cloud on client premises.
- Install and configure Servers, Tera Data, Veritas, UCS Servers , cisco router and switches also Cieana equipment.
- Hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Working on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks.
- Attend network calls from different vendors, test Cisco router, switches, installation of different routers and switches, troubleshoot network connectives.
- Managed all Hardware related issues (Desktop / laptop).
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).
- Configure multiple devices according to client's requirement.
- Troubleshooting network connectives LAN/WAN.
- Responsibilities also include technical documentation of all upgrades done.
- Install and configure desktop machines or thin client machine at client premises.
- Identified and corrected performance issue.
- Escalated unresolved issue to appropriate level.
- Ensure proper installation of cables, operating system and software.
Information Technology Field Engineer
Charter Global INC (Client NCR)
Houston
10.2019 - 12.2019
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
- Hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
- Working on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks.
- Managed all Hardware related issues (Desktop / laptop).
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).
- Configure multiple devices according to client's requirement.
- Troubleshooting network connectives LAN/WAN.
- Responsibilities also include technical documentation of all upgrades done.
- Provide Technical support to client of Self check register out also cash register.
- Install and configure desktop machines or thin client machine at client premises.
- Identified and corrected performance issue.
- Escalated unresolved issue to appropriate level.
- Ensure proper installation of cables, operating system and software.
Information Technology Support Engineer
Mediware Software Corp
Houston
01.2010 - 04.2019
- Maintain and support company's LAN/WAN environment.
- Network monitoring of LAN/WAN using tools like NMS.
- Configuring, testing, and troubleshooting routing and switching issues and related protocols.
- Provide technical support for clients with software issues.
- Coordinates timely repair of Network computer equipment. This includes working with various vendors.
- Network Cabling, dressing, labeling and troubleshooting various network drops onsite.
- Plan & design network upgrades and additions. Resolved network issues and prepared network documentation.
- Installed and configured Cisco routers and switches according to client request.
- Working on Network design and support, implementation related internal projects for establishing connectivity between the various field offices and data centers.
- Ensure Network, system and data availability and integrity through preventive maintenance and upgrade.
- Diagnoses and resolves end-user network or local printer problems, e-mail, Internet, VPN, and local-area network access problems.
- Involved in troubleshooting of DHCP and other IP conflict problems.
- Experience on configuration of routing protocols like EIGRP, OSPF multiple areas.
comc engineer
Cyber Internet Services Pvt. Ltd.
karachi
03.2006 - 12.2009
- Installed, configured & troubleshoot of CISCO Routers and managed switch at client premises.
- Investigated problems that occurred in the relevant areas and corresponded according to the situation.
- Troubleshoot of DSL line problems by using the N2000 (Fixed Network Integrated Management System) by HUAWEI Technologies.
- Diagnosed problems regarding DSL connection of clients & provided solution related their networks & devices.
- Implemented Cyber Net Consumer Helpdesk System.
- Configured & troubleshoot of Fiber Connectivity.
- Providing daily network support for national wide area network consisting of VPN and point-to point site.
- Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches and fixes with all around technical support.
- Involved in L2/L3 Switching Technology Administration including creating and managing VLANs.
- Completed service requests (i.e. - IP readdressing, bandwidth upgrades, IOS/platform upgrades, etc).
- Provide technical support for clients with dial-up internet issues.
- Monitoring the NMS system for different Network Alerts.
- Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers.
- Once trouble ticket has been created keep customer informed of status of ticket and estimated time to repair.
- Responsibilities also include technical documentation of all upgrades done.
- Attending meetings and technical discussions related to current project.
Education
Bachelor of Science - computer science
University of Karachi
Karachi , Pakistan01.2005
Skills
- Network troubleshooting
- Hardware installation
- Fiber optics testing
- Customer support
- Multi-vendor coordination
- Troubleshooting techniques
- Software installation
- Operating systems
- Network configuration
- Hardware maintenance
- Remote support
- Technical support
- Diagnose network problems
- Network support
Certification
- Cisco Certified Technician Data Center (Active)
- Cisco Certified Technician Routing & Switching ( Active)
- CCNA ( Expired)
Current Position
Customer Engineer II at NCR Corporation
Timeline
Customer Engineer II
NCR Atleos
02.2020 - Current
Information Technology Field Engineer
Charter Global INC (Client NCR)
10.2019 - 12.2019
Information Technology Support Engineer
Mediware Software Corp
01.2010 - 04.2019
comc engineer
Cyber Internet Services Pvt. Ltd.
03.2006 - 12.2009
Bachelor of Science - computer science
University of Karachi