Oluwasegun Dairo
Elgin,IL
Summary
Accomplished Customer Engineer II bringing 4 years in hardware maintenance and POS and Self checkout (SCO) installation and maintenance. Team collaborator consistently interfacing with customer engineers and the triage team to achieve quality issue resolutions.
Overview
4
4
years of professional experience
Work History
Customer Engineer II
NCR
01.2024 - Current
- Explained complex technology-related issues in understandable terms to customers.
- Answered incoming support inquiries via chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Diagnosed and executed resolution for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
POS Assist Project – Fieldnation Freelance Tech
NCR/Essintial/F2Onsite/Walmart
03.2020 - 09.2021
- Built and provided installation, maintenance and repairs on SCO Self Check Out (first-line maintenance) equipment and other electromechanical equipment at various locations within an assigned Walmart stores.
- Troubleshot the connection issues from the PCs and SCOs to the network
- Configured new SCO registers to connect to the network
- Provided continuity of customer operations and elevated levels of customer satisfaction
- Maintained high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Responded to service, product, technical, and Customer relations questions
- Relevant product/company knowledge with advance troubleshooting skills
- Gathered relevant information systematically, and identify needs and solve problems following the instruction
- Maintained ongoing relationships with customers, peers and support partners
Data Migration Engineer
Pomeroy/Kellogg’s Windows 10 Migration
09.2019 - 02.2020
- Provided help desk functions with the users located at Corporate office (desk side level).
- Provided desktop and laptop support for system refresh project, supported users on setting up.
- De-Installed the designated existing equipment and moving to the designated temporary on-site storage area.
- Tested the entire system setup and completing the installation quality control checklist.
- Contacted the client service desk or designated contact to complete system check-out procedures.
- Obtained confirmation from the end-user that the installation was completed successfully.
- Provided the end-user with a 10-15-minute overview of the new system operation.
- Cleared all packing materials left from the installation area.
- Ensure every reasonable effort to ensure all the data collected is complete and accurate.
Education
B.Sc - Industrial And Labor Relations
Olabisi Onabanjo University
Ogun State, Nigeria08.2010
Skills
- System checks and troubleshooting
- Advanced troubleshooting
- Computer diagnostics and repair
- Customer service-focused
- Highly motivated
- Resourceful
- Network Configuration
- Hardware Maintenance
- Software Installation
- User Training
- Equipment Installation
- Security Protocol Understanding
- Data Uploads and Downloads
- Cross-Functional Collaboration
- Device Configuration
- Quality Standards
- Telephone and Email Etiquette
- Regulatory Requirements
- Repair Work
- Documentation and Reporting
Technical Skills and Qualifications
- Strong communication and interpersonal skills.
- Proficient in MS Word
- Ability to Work Under Pressure
- Time Management
- Great Decision Maker
- Technical Writing
- Trouble-shooting electro-mechanical equipment
Timeline
Customer Engineer II
NCR
01.2024 - Current
POS Assist Project – Fieldnation Freelance Tech
NCR/Essintial/F2Onsite/Walmart
03.2020 - 09.2021
Data Migration Engineer
Pomeroy/Kellogg’s Windows 10 Migration
09.2019 - 02.2020
B.Sc - Industrial And Labor Relations
Olabisi Onabanjo University