Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Bierman

Austin,TX

Summary

Authorized to work in the US for any employer Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Engineer II

NCR
07.2017 - Current
  • Security protocols
  • Repairing, maintaining, and installing ATMs
  • Cisco UCS server infrastructure support and maintenance
  • Maintaining assigned company vehicle and designated inventory
  • Customer service, troubleshooting hardware/software.

Appliance Repair Technician

Protex Appliance Repair
01.2016 - 07.2017
  • Diagnosing household appliances using an array of tools - Keeping company vehicle organized and stocked with necessary parts - Documentation via the Dispatch.me mobile interface - Performing tear down and parts replacement on all makes and models - Providing friendly prompt and professional service to meet our customer's needs

Network Analyst

Beacon IT Solutions
09.2013 - 01.2016
  • Provide onsite, remote, and phone support for customer's technical problems - Troubleshoot hardware, software for Windows and Mac based office environments - Local area network deployment, upgrade, and problem solving - Windows server, building, installation, and implementation - Documentation and ticketing in Autotask environment

Education

Austin Community College
2013

Skills

  • INTEGRATED CIRCUIT (3 years)
  • LINUX (Less than 1 year)
  • MICROSOFT OFFICE (7 years)
  • MS OFFICE (Less than 1 year)
  • SOFTWARE TROUBLESHOOTING (10 years)
  • LAN
  • VMWare
  • Appliance Repair
  • Operating Systems
  • DNS
  • Microsoft Windows Server
  • Additional Information
  • Technical Skills:
  • PC hardware and software troubleshooting
  • Soldering/Integrated circuit repair
  • Microsoft Office 2007/2010/2013/365
  • Windows XP, Vista, 7, 8, 10
  • Linux (Suse, Ubuntu, Fedora, Kali)

Certification

CCTRS Cisco

UCS Cisco

Timeline

Customer Engineer II

NCR
07.2017 - Current

Appliance Repair Technician

Protex Appliance Repair
01.2016 - 07.2017

Network Analyst

Beacon IT Solutions
09.2013 - 01.2016

Austin Community College

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Steven Bierman