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Product Security Engineer II - Hashicorp Security

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Associate Principal Engineer

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  Profile Summary
  BTech (IT) professional with comprehensive experience of almost twelve years in business analysis, product development/ownership, and client management across health and insurance, wholesale banking, and digital banking domains.
  Currently working with NCR/Candescent as a Product Owner, managing complete engineering operations involving requirement analysis, finalization of specifications, designing, testing, and development in compliance with quality standards.
  Well-qualified product management professional familiar with agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases.
  Excellence in product lifecycle activities, including Business Requirement Document (BRD) and Software Requirements Specification (SRS/FSD) preparation, user manual and release notes preparation, demoing completed features, User Acceptance Testing, design management, market analysis, issues control and resolution, cost management, and other cross-functional activities.
  Resourceful in gathering and understanding the requirements of clients and other multiple stakeholders, followed by translation into functional specifications, as well as provisioning of suitable software solutions; maintaining and prioritizing product development, and helping team members to understand the same.
  In-depth understanding of analysis methods such as Use Cases, Workflows, and Entity Relationship Diagramming; skilled in analyzing project risks and product capabilities for Change Management, Release, and Capability Planning.
  Experience in managerial activities entailing rendering technical leadership and guidance to the team, planning, scheduling tasks, holding discussions with different functions and management for reviews and analysis, project progress monitoring, and delivery as per quality, time, and budgetary norms.


Experienced leader with a strong background in process development and team management at Terafina Inc. Successfully implemented support software, resulting in improved performance metrics and increased customer satisfaction. Skilled in cross-functional collaboration and employee training, fostering a motivated support team.

Skilled in building and motivating high-performing engineering teams, I have effectively managed 10 to 15 engineers throughout the entire development process.

With over 19 years of experience in the IT industry, I have worked on various projects, consistently delivering results. Committed to efficiency and speed, I prioritize utilizing team-based frameworks to leverage available engineering talent and ensure timely project completion.

Dynamic manager with a proven track record in customer service and team leadership. Skilled in decision-making and complex problem-solving, ensuring high-quality service delivery and operational efficiency.

Dynamic and results-driven Paramedic with a proven track record of exercising strong judgment in high pressure environments, now seeking to leverage extensive experience in emergency medicine into a management role. Adept at leading teams through critical situations while ensuring optimal patient care. Strong skills in patient needs assessment and critical care, combined with a detail-oriented and compassionate approach. Committed to fostering a collaborative team culture and enhancing operational efficiency to drive improved outcomes in emergency services.

 Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts. 

Dynamic professional with extensive experience as a Customer Engineer II at NCR Atleos, excelling in electromechanical troubleshooting and software diagnostics. Proven track record in enhancing customer satisfaction through effective communication and problem resolution strategies. Adept at managing complex network configurations and ensuring compliance with service level agreements.

To obtain a challenging position where I can utilize my interpersonal communication, supervisory, and organizational skills to be a contributing team member.
Professional with strong technical expertise in customer-facing roles. Proven ability to diagnose and resolve complex issues, ensuring optimal performance and customer satisfaction. Strong focus on team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, system analysis, and implementing efficient solutions. Reliable and prepared to contribute effectively in dynamic environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Technically sophisticated IT professional with 20+ years of success serving high-level clients in private and public sectors, managing diverse hardware, software, and network issues. Excel in troubleshooting, issue resolution, and system configuration, while adhering to security protocols and maintaining smooth operations for VIPs. Proven success leading roll-out of new hardware and software. Maintain essential tools of business including desktop, laptop, phone, mobile device, networking, deployments, and upgrades. Quick thinker and excellent problem solver, able to negotiate with multiple competing stakeholders to achieve objectives. Ensure organizations have technology tools needed to help meet business objectives with experience in user training and documentation.
Personable and technically adept, with strong foundation in IT fundamentals and problem-solving. Familiar with operating systems, network configurations, and troubleshooting techniques, along with hands-on skills in hardware and software installations. Committed to ensuring optimal system performance and providing exceptional user support.

Christopher Ortiz

Summary

Overview

Work History

Customer Engineer II

Customer Engineer II

Rides Team Member

Education

Trade Certificate - Computer Networking Technology

High School Diploma -

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Timeline

Customer Engineer II

Customer Engineer II

Rides Team Member

High School Diploma -

Trade Certificate - Computer Networking Technology

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