Jonathan Bower
Ave Maria,FL
Summary
Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
Significant history in technical support and client relationship management. Posses strong ability to troubleshoot complex software issues, maintaining customer satisfaction while driving operational efficiency. Consistently successful in optimizing system performance and improving end-user experience. Strengths include robust problem-solving skills, effective communication, and commitment to ongoing professional development. Desire for long-term position with room for career advancement.
Overview
20
20
years of professional experience
Work History
Customer Engineer II
NCR Corporation
SW Florida Area
01.2019 - Current
- Facilitated seamless IT operations across diverse client portfolios.
- Established equipment operations at multiple new venues.
- Modernized equipment at existing sites.
- Handled maintenance tasks for operational hardware.
- Recommended appropriate upgrades or changes based on customer needs.
- Resolved customer technical issues each week, ensuring high satisfaction rates.
Owner
Graphic Unity, LLC
Silicon Valley, CA
07.2005 - Current
- Facilitated client support with IT solutions.
- Managed service calls.
- Addressed clients' service needs promptly.
- Managed continuous monitoring of service activities.
- Identified opportunities for improvement through detailed site surveys.
- Created and executed service protocols to optimize operational performance.
- Identified patterns through careful observation of service data.
Store Manager
Retail
SW Florida
11.2007 - 05.2013
- Coordinated all aspects of store operations.
- Enhanced store performance through effective customer service management.
- Arranged staffing to optimize resource allocation.
- Coordinated arrangement of inventory, including truck shipments, promotional displays and planogram layouts.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified opportunities for cost savings through waste reduction initiatives.
Education
Bachelor of Science - Business Analytics
Regent University
Virginia Beach, VA05-2027
Associate - Applied Science
GTCC
Jamestown, NCSkills
- Remote support
- Customer support
- Mobile device management
- Network configuration
- Hardware maintenance
- Virtualization technologies
- Incident management
- Software installation
Certifications
- Cisco CCT
- Ciena CT
- Veritas CT
- Nutanix CT
Timeline
Customer Engineer II
NCR Corporation
01.2019 - Current
Store Manager
Retail
11.2007 - 05.2013
Owner
Graphic Unity, LLC
07.2005 - Current
Bachelor of Science - Business Analytics
Regent University
Associate - Applied Science
GTCC