Jorge Rada
Coral Springs
Summary
Dynamic professional with proven team leadership and customer service skills honed at Diplomat Beach Resort. Expert in optimizing workflows and training staff, ensuring high-quality standards. Proficient in forklift operation, enhancing operational efficiency. Committed to exceeding client expectations and resolving issues effectively, driving success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Houseperson Supervisor
Diplomat Beach Resort
Hollywood
02.2023 - Current
- Organized daily agendas for housepersons to maximize efficiency.
- Ensured safe and effective use of equipment by housepersons during room refresh.
- Accommodated client, manager, and vendor requests through effective communication.
- Resolved issues related to work orders and diagrams to maintain workflow.
- Trained new housepersons to achieve proficiency in assigned tasks.
- Verified room setups adhered to client specifications for quality assurance.
- Checked storage areas for neat organization of sets and equipment.
Banquet Houseman
Diplomat Beach Resort
Hollywood
01.2014 - 02.2023
- Coordinated and maintained hotel banquet meeting rooms per sales contract and company standards.
- Ensured timely cleanliness and organization of meeting spaces.
- Assisted supervisor during large functions to facilitate smooth operations.
- Managed safe and efficient breakdown of meeting rooms post-event completion.
Money Network Agent
First Data
Coral Springs
10.2015 - 03.2017
- Updated and verified information for clients using prepaid cards.
- Ensured compliance with company procedures and ideals in all client interactions.
Customer Service Representative
Teleperformance
Tamarac
03.2014 - 04.2015
- Increased sales of Sprint cellular services and devices through targeted strategies.
- Enhanced customer retention by implementing effective programs and services.
- Resolved billing, account activation, and technical issues through direct customer engagement.
- Utilized comprehensive knowledge of Sprint products, services, and promotions to assist customers.
Electronic Technician
ARC Recycling
Sunrise
06.2012 - 12.2014
- Recycled electronics and drove trucks for collection of donated items and salvage parts.
- Restocked warehouse inventory using forklift and pallet jack for efficient operations.
Painter, Maintenance
H.R Contractor LLC
Tamarac
06.2008 - 03.2012
- Selected materials including primers, paints, thinners, varnishes, and stains based on job specifications.
- Protected floors and furniture from paint spills using drop cloths.
- Vacuumed dust from surfaces after sanding to ensure clean application.
- Applied sealants to painted surfaces to guard against weathering.
- Inspected surfaces for repairs prior to primer or final paint application.
- Prepared surfaces by filling cracks and imperfections with caulk or putty.
Education
High School Diploma -
Coral Springs High School
Coral Springs 05-2007
Skills
- Team leadership
- Customer service
- Client accommodation
- Forklift operation
- Pallet jack operation
- Data entry
Additional Information
Weight lifting and Active Sports
Languages
Spanish, Native
Certifications Honors
Security License, State Of Florida, Security D License, 02/01/16
Languages
Spanish
Professional
Timeline
Houseperson Supervisor
Diplomat Beach Resort
02.2023 - Current
Money Network Agent
First Data
10.2015 - 03.2017
Customer Service Representative
Teleperformance
03.2014 - 04.2015
Banquet Houseman
Diplomat Beach Resort
01.2014 - 02.2023
Electronic Technician
ARC Recycling
06.2012 - 12.2014
Painter, Maintenance
H.R Contractor LLC
06.2008 - 03.2012
High School Diploma -
Coral Springs High School
Similar Profiles
Daisy LeeDaisy Lee
Bartender - Diplomat Prime Steaks at Hilton Diplomat Beach ResortBartender - Diplomat Prime Steaks at Hilton Diplomat Beach Resort
Raul DuranRaul Duran
Director of Food and Beverage at Westin Fort Lauderdale Beach ResortDirector of Food and Beverage at Westin Fort Lauderdale Beach Resort
John CotéJohn Coté
Assistant Director of Food and Beverage at Margaritaville Hollywood Beach ResortAssistant Director of Food and Beverage at Margaritaville Hollywood Beach Resort
JEANNE JEANJEANNE JEAN
Certified Nursing Assistant at CareGivers of AmericaCertified Nursing Assistant at CareGivers of America
Rosalie Harvey-GrandisonRosalie Harvey-Grandison
Client Support Specialist at FiservClient Support Specialist at Fiserv