Jorge Ramirez
Area Iron And Steel Works
El Paso,Texas
1
Language
3
years of professional experience
Energetic and approachable, with knack for customer service and eye for detail. Understanding of inventory management and sales techniques, combined with solid organizational skills. Capable of creating positive shopping experience and maintaining efficient, well-stocked store.
Offering strong interpersonal skills and positive attitude, ready to excel in retail environment and eager to learn. Brings ability to quickly grasp product knowledge and sales processes. Ready to use and develop communication and organizational skills in Desired Position role.
Work History
Shop Assistant
2 Years 9 Months- Assisted customers with product selection, pricing, and order processing in busy shop environment.
- Maintained organized stockroom by receiving, labeling, and arranging steel materials and supplies.
- Supported inventory control by recording stock movements and flagging shortages for replenishment.
- Prepared sales orders, picking materials accurately for workshop and customer requirements.
- Operated basic shop equipment and handled materials following safety procedures.
- Resolved routine customer queries and provided responsive support across daily shop operations.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Developed strong product knowledge to educate customers on features and benefits.
- Streamlined store operations with effective inventory management and restocking practices.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Helped customers make informed decisions, providing detailed product information and advice.
- Increased sales, recommending products based on customer needs and preferences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
GED
Skills
Carrying out invoice orders as per customers request
customer service
people skills
resolving issues at work that make employees uneasy when confronted with a new job or invoice
Accomplishments
I finished a class on cognitive skills and thinking. I stopped smoking,
Languages
English
Native or Bilingual
Timeline
Shop Assistant
Area Iron And Steel Works
2024.01 - CurrentRead More
Montwood High School
GED
Read More