Jorge Razo
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and logistics management. Skilled in problem-solving and communication, successfully leading cross-functional teams to streamline processes and improve customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service & Logistic Mgr.
Economy Polymers and Chemicals
03.2007 - 05.2025
- Managed Customer Service Representatives.
- Oversee customer order efficiency from the time order was placed to the time order was delivered.
- Managed employees work schedule and payroll.
- Assisted with order processing and freight scheduling.
- Handled customer complaint and address solutions to meet customer satisfaction.
- Led cross-functional teams to enhance operational efficiency and streamline production processes.
- Developed and implemented strategic initiatives to drive revenue growth and market expansion.
- Oversaw budget management, ensuring alignment with organizational objectives and cost control measures.
- Fostered a culture of continuous improvement through training programs and performance evaluations.
- Assisted AR with freight invoice investigations that customers might have questions about.
- Met with Freight Companies and vendor to assure EPC was receiving the most accurate and cost effective freight cost to assure EPC was meeting market needs.
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Acumatica ARP
- Skybitz
Patient Escort
MD Anderson Cancer Hospital
01.2004 - 03.2007
- Provided patient transportation throughout hospital, ensuring timely arrivals for appointments and treatments.
- Assisted patients with mobility challenges, utilizing safe lifting techniques and equipment.
- Coordinated communication between patients and medical staff, enhancing overall care experience.
- Maintained cleanliness and organization of transport equipment to adhere to safety protocols.
Education
High School Diploma -
James Madison High School
Houston, TX05.2004
Skills
- Customer Service
- Team leadership
- Time management
- Decision-making
- Communication
Certification
- DOT Hazmat Training
- CPR First Aide
- IATA Hazmat Training
- IMDG Hazmat Training
- Freight Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service & Logistic Mgr.
Economy Polymers and Chemicals
03.2007 - 05.2025
Patient Escort
MD Anderson Cancer Hospital
01.2004 - 03.2007
High School Diploma -
James Madison High School