Pamela Collins
Bayboro,NC
Summary
Dynamic customer service manager with a proven track record at Food Lion, excelling in problem-solving and client engagement. Leveraged CRM systems to enhance lead tracking and fostered strong relationships, driving revenue growth through strategic upselling. Committed to delivering exceptional service and optimizing customer experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Mgr
Food Lion
BDC Representative
New Bern Auto Group
02.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Enhanced dealership revenue through strategic upselling during sales transactions.
- Boosted brand recognition by participating in promotional campaigns.
Education
High School Diploma -
Pamlico County
Bayboro, NC06.1977
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
BDC Representative
New Bern Auto Group
02.2024 - Current
Customer Service Mgr
Food Lion
High School Diploma -
Pamlico County
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