Emmalee Burford
Quitman,AR
Summary
Reliable Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating outbound schedules. Highly organized and forward-thinking team player. Customer Service Representative bringing top-notch skills in active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. With knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With 4 years of experience I'm looking to grow and expand my knowledge.
Overview
7
7
years of professional experience
Work History
Logistic Service Specialist & Customer Service Rep
IntelliTrans
Remote/Conway Arkansas
12.2020 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Secretary-Student Worker
Arkansas State University Beebe-Heber Springs
08.2017 - 03.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Education
Masters in Business Marketing - Marketing Management And Research
Arkansas State University
State University, AR05.2026
Bachelor of Business Administration - Marketing Management And Research
University of Central Arkansas
12.2020
Associates of Applied Science -
Arkansas State University
05.2019
Skills
- Use of Excel
- Word
- Power point
- Sorting and Labeling
- Database Entry and Filing
- Organized and Detailed
- Scheduling
- Self-motivated
- Microsoft Excel
- Customer Relations
- Data Entry
- Client Relations
- Account Management
- Social Media
- Follow-up skills
- Customer Relationship Management (CRM)
- Customer Service
- Problem-solving abilities
Activities
Graduate of Faulkner County Youth Leadership, During my senior year of high school, I was accepted to be a member of Faulkner County Youth Leadership. During my year of service my team and I created a goal to provide dog houses for a local animal shelter. We spent the year planning and doing fundraisers to make our goal happen. We set a budget, bought the materials, built the dog houses, and before our year of service was up had the opportunity to deliver the finished dog houses.
Additional Information
Graduate of Faulkner County Youth Leadership
During my senior year of high school, I was accepted to be a member of Faulkner County Youth Leadership. During my year of service my team and I created a goal to provide dog houses for a local animal shelter. We spent the year planning and doing fundraisers to make our goal happen. We set a budget, bought the materials, built the dog houses, and before our year of service was up had the opportunity to deliver the finished dog houses.
Timeline
Logistic Service Specialist & Customer Service Rep
IntelliTrans
12.2020 - Current
Secretary-Student Worker
Arkansas State University Beebe-Heber Springs
08.2017 - 03.2020
Masters in Business Marketing - Marketing Management And Research
Arkansas State University
Bachelor of Business Administration - Marketing Management And Research
University of Central Arkansas
Associates of Applied Science -
Arkansas State University