Sandra Caba
Perth Amboy,NJ
Summary
Dependable employee with a strong work ethic and attention to detail seeking opportunity to contribute to company success. Highly organized and adept at managing multiple priorities with a positive attitude. Proven track record of taking on additional responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
LOGISTIC CUSTOMER SERVICE REP
LMD INTEGRATED LOGISTICS
EDISON, NJ
01.2012 - Current
- Execute order request via email & Fax, Order Entry / Invoice processing, Prepare import documentation for air/sea/land shipments, Emailed Suppliers, Carriers, and Customer with Shipments Updates, Product knowledge inquiries, Filing, faxing, Copying, Answering and transferring calls, Schedule pickups & deliveries, Prepare EOM Reports for Each Accounts, Utilize UPS/FEDEX label machines to prepare required information for shipments, Oversaw order fulfillment process from initial placement through delivery confirmation with customers, Trained customer service representatives in company policies, procedures, and software systems, Resolved complex issues related to orders, returns, and shipping delays, Maintained accurate records of inventory levels, shipments, and customer information in database system, Determined charges for services requested & arranged for billing.
OWNER
AQUARIUM LAUNDROMAT
TRENTON, NJ
01.2008 - 12.2011
- Built great rapport with vendors, resulting in growing partnerships and generating business, Controlled day-to-day operations, including setting schedules and managing employees, Recruited, hired and trained personnel, monitoring performance to assess need for merit or discipline, Communicated with team, customers and vendors to resolve disputes, Oversaw day-to-day activities to facilitate business operations, Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
MANAGER
HOT CORNER GROCERY
PHILADELPHIA, PA
01.1996 - 12.2007
- Enforced safety procedures and monitored compliance, Covered daily business requirements with well-organized schedules and properly delegated assignments, Negotiated contracts with vendors and suppliers, Organized training for new team members and routine retraining for established employees, Monitored inventory levels, placing orders.
RETURNS/CUSTOMER SERVICE SUPERVISOR
BROOK BROTHERS
EDISON, NJ
01.1992 - 12.1995
- Drove customer satisfaction with swift and successful handling of escalated complaints, Enforced company policies regarding employee conduct, attendance, punctuality, etc., holding staff accountable, Oversaw customer service team and ensured efficient resolution of customer inquiries, Reviewed and authenticated returns, exchanges and voids, Addressed and resolved customer concerns and complaints.
Education
Certificate - Travel And Tourism
Southeastern Academy Travel & Tourism
Kissimmee, FL12.1992
High School Diploma -
Woodbridge Middlesex County Voch -Tech High School
Woodbridge, NJ06.1992
Skills
- Microsoft Word
- Excel
- Power Point
- Internet
- Great communication skills
- Work well with others / Quick Learner
- Ocean/ Air exports on Hazardous Materials
- Clerical Support
- Customer Service
- Order Processing
- Shipping and Receiving Understanding
- Order Fulfillment
- Multitasking and Prioritization
Languages
- ENGLISH, Native
- SPANISH, Native
References
References available upon request.
Timeline
LOGISTIC CUSTOMER SERVICE REP
LMD INTEGRATED LOGISTICS
01.2012 - Current
OWNER
AQUARIUM LAUNDROMAT
01.2008 - 12.2011
MANAGER
HOT CORNER GROCERY
01.1996 - 12.2007
RETURNS/CUSTOMER SERVICE SUPERVISOR
BROOK BROTHERS
01.1992 - 12.1995
Certificate - Travel And Tourism
Southeastern Academy Travel & Tourism
High School Diploma -
Woodbridge Middlesex County Voch -Tech High School
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