Jorge Ruiz
Amarillo
Summary
Dynamic customer service supervisor at the United States Postal Service, skilled in training and mentoring staff to enhance performance. Achieved streamlined operations through effective analysis of delivery processes. Goal-oriented leader with a strong focus on customer satisfaction and efficient resource allocation. Proficient in managing diverse teams while ensuring compliance with service standards.
Overview
12
12
years of professional experience
Work History
Supervisor-Customer Service
United States Postal Service, USPS
09.2013 - Current
- Supervise carrier activities; evaluate the daily workload and make carrier and route assignments
- Supervise the distribution and dispatch of mail ensuring that proper procedures are followed related to receipt, recording, and delivery of accountable mail
- Supervise window services to the public including sale of stamps, providing special services such as Express Mail, box rental and acceptance of advance deposits
- Establish work schedules and allocate work hours to meet service requirements within alloted budgets
- Analyze delivery operations, mail flows and retail operations within the work unit to streamline operations
- 1 of 9 supervisors selected at national level to spearhead program to reduce overtime hours
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
Professional Working
Timeline
Supervisor-Customer Service
United States Postal Service, USPS
09.2013 - Current
High School Diploma -
Tascosa High School