Jorge R. Waters
Administrative Assistant
Bakersfield,CA
Summary
Experienced professional in Office Administration and Customer Service seeking growth opportunities. Strong focus on delivering exceptional customer service and maintaining efficient office operations. Committed to providing a positive and professional experience for clients and colleagues. Organized, detail-oriented, and excellent communication skills. Dedicated to contributing to team and organizational success.
Overview
20
20
years of professional experience
Work History
ADMINISTRATIVE SUPPORT
GREENLAWN MORTUARY & Cemetery
09.2020 - Current
- It is my responsibility to assist all families, clients, and staff will maintaining a calm, caring and gentle manner due to the nature of the business
Service Coordinator
Optimal HealthCare Services
02.2019 - 04.2020
- It was my duty to answer incoming calls, faxes, Tiger texts, and emails regarding new referrals for hospice and palliative care services
- It was my responsibility to enter new patients’ information into the Healthwyse System, running Medicare and Medi-cal to ensure they are active, contacting referral sources, health care professionals, and family to obtain patient information, schedule evaluation-admission appointments, and to advise referral sources when a patient was admitted onto services
Patient Care Specialist II
Pacific Pulmonary Services
02.2016 - 08.2018
- It was my duty to take patient calls and assist with ordering oxygen, oxygen, and nebulizer supplies, as well as nebulizer medications
- It is also my responsibility to assist patients with trouble shooting equipment and assisting patients with travel requests, pick up requests, and any other requests that the patient care team can oversee
Vendor Representative
P&G Prestige/Coworx Staffing
01.2005 - 12.2016
- It was my responsibility to assist clients with the selection of men’s and women’s fragrances by Dolce and Gabbana, Gucci, Hugo Boss, and Lacoste
- It was my duty to provide answers to questions regarding the products, keep clients informed of new and upcoming products and to promote client retention by providing outstanding customer service
Warehouse Representative
Pacific Pulmonary Services
10.2009 - 02.2016
- It was my duty to make sure that all patient orders were processed in a timely manner
- My tasks included but were not limited to filing c-pap and oxygen supply orders, inventory, preparation of c-pap machines, and back-up support for the shipping department
Education
High School Diploma - general education
Shafter High School
Shafter, CADegree of Completion - Careers in Finance
Kern High School R.O.C
Bakersfield, CAAttended - Psychology
Bakersfield College
Bakersfield, CASkills
- Data entry
- Electronic health records
- Appointment scheduling
- Patient communication
- Customer service
- Inventory management
- Document management
- Office administration
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
Timeline
ADMINISTRATIVE SUPPORT
GREENLAWN MORTUARY & Cemetery
09.2020 - Current
Service Coordinator
Optimal HealthCare Services
02.2019 - 04.2020
Patient Care Specialist II
Pacific Pulmonary Services
02.2016 - 08.2018
Warehouse Representative
Pacific Pulmonary Services
10.2009 - 02.2016
Vendor Representative
P&G Prestige/Coworx Staffing
01.2005 - 12.2016
High School Diploma - general education
Shafter High School
Degree of Completion - Careers in Finance
Kern High School R.O.C
Attended - Psychology
Bakersfield College
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