Jorge Salas

• Delivered best-in-class service to members, assisting with inquiries, payments, counseling, and updates to Property & Casualty insurance policies.
• Maintained and serviced insurance policies, verified new business applications, and processed insurance and membership payments accurately.
• Updated electronic member records, maintained filing systems, and performed general administrative tasks efficiently.
• Provided bilingual support (English/Spanish) to enhance member experience and accessibility.
• Utilized Microsoft Office tools to support documentation, reporting, and workflow processes.
• Participated in comprehensive, employee-focused training programs to strengthen skills in customer service, insurance operations, and career development.
• Contributed to team performance goals and incentive programs through consistent delivery of superior service and support.

Key Skills: Customer Service | Insurance Policy Management | Bilingual Support | Payment Processing | Data Entry & Record Management | Microsoft Office | Communication & Interpersonal Skills | Organizational Skills

•Worked in a cross-functional environment supporting operations

•Coordinator of 10+ employees where we delivered excellent customer service

•Prepare various weekly and monthly reports consisting of variance safety and end of shift performance

•Managed and trained new employees by delegating various job duties to drive efficiency for the company

• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.

• Identified and assessed customers needs to achieve overall satisfaction
• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.