Jorge Sanchez Rodriguez
West Valley City
Summary
Dedicated individual with diverse experience in customer service and team management. Known for a goal oriented mindset, attention to detail, and problem-solving abilities that drive exceptional service and operational success.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Salt Lake City, UT
01.2026 - Current
- Operated package sorting machinery to ensure efficient processing of shipments.
- Monitored package handling processes for accuracy and compliance with company policies.
- Streamlined packaging processes, resulting in reduced processing time for shipments.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cruise Steward
American Cruise Lines
Salt Lake City, UT
02.2025 - 10.2025
- Maintained cleanliness and organization in guest cabins, ensuring high standards of service.
- Assisted team members with laundry and housekeeping tasks to enhance operational efficiency.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Coordinated with front-of-house staff to optimize meal delivery and customer satisfaction.
- Assisted in menu planning by providing insights on seasonal ingredients and customer preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously, prioritizing tasks to maintain high service standards during peak hours.
- Provided detailed menu knowledge to assist guests in making informed dining choices and pairing selections.
Restaurant Manager
Jack in the Box
Ogden, UT
02.2023 - 09.2024
- Directed daily operations to ensure exceptional customer service and compliance with health standards.
- Implemented cost-saving measures that improved profitability without compromising quality or service standards.
- Oversaw scheduling and staffing to optimize labor costs while maintaining service efficiency during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
Debt Collector
Credit Corp Solutions
Draper, UT
11.2022 - 12.2023
- Negotiated payment arrangements with clients to recover outstanding debts efficiently.
- Utilized collection software to track accounts and manage follow-up communications.
- Maintained accurate records of interactions and payment agreements for compliance purposes.
- Resolved customer inquiries regarding account status and payment options effectively.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Worked in call center environment handling manual and automatically dialed outbound calls.
General Manager
Tonyburgers
Herriman, UT
05.2020 - 12.2022
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Analyzed sales data to identify trends, adjust inventory levels, and maximize profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Fostered positive relationships with suppliers, negotiating favorable terms for inventory procurement.
- Led regular team meetings to communicate goals, address challenges, and promote collaborative culture.
- Carefully interviewed, selected, trained, and supervised staff.
Shift Leader
Carl's Jr
Kearns, UT
04.2019 - 03.2020
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Monitored food preparation processes for quality and compliance with health regulations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Handled cash, credit, and digital payments while maintaining accurate register balances.
- Processed customer transactions accurately and efficiently using point-of-sale system.
Education
High School Diploma -
08-2019
Skills
- Team collaboration
- Team management
- Inventory control and record keeping
- Point of sale (POS) system operation
- Staff scheduling
- Food service background
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Attention to detail
- Customer service
- Problem-solving
- Friendly, positive attitude
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Package Handler - FedEx
01.2026 - Current
Cruise Steward - American Cruise Lines
02.2025 - 10.2025
Restaurant Manager - Jack in the Box
02.2023 - 09.2024
Debt Collector - Credit Corp Solutions
11.2022 - 12.2023
General Manager - Tonyburgers
05.2020 - 12.2022
Shift Leader - Carl's Jr
04.2019 - 03.2020
Kearns High School - High School Diploma,