Jorge Santana
Nashua
Summary
Experienced Shift Leader delivering exceptional team performance, driving quality control, and ensuring optimal service delivery. Ready to leverage strong training abilities and leadership skills to support organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Wendys
Nashua
03.2022 - 08.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on company policies and customer service standards.
- Ensured cleanliness and organization of the dining area and kitchen facilities.
- Conducted quality checks on food preparation to maintain brand standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Crew Member
Landscaping Company
Amherst
06.2023 - 06.2024
- Maintained landscape designs by planting trees, shrubs, and flowers.
- Operated lawn care equipment to ensure efficient maintenance of green spaces.
- Collaborated with team members to complete landscaping projects on schedule.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Built retaining walls using stones or bricks for stability purposes.
Education
High School Diploma -
Nashua High School North
Nashua, NH06-2023
Skills
- Team supervision
- Employee training
- Quality control
- Customer service
- Cash handling
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Crew Member
Landscaping Company
06.2023 - 06.2024
Shift Leader
Wendys
03.2022 - 08.2025
High School Diploma -
Nashua High School North
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