Jorge Sepulveda
Tulsa
Summary
Dynamic and dependable service professional with 9 years of experience in fast-paced hospitality environments, now seeking to transition into the financial services industry. Known for building trust with clients, managing high levels of responsibility independently, and delivering tailored experiences that meet individual needs; the same qualities essential to the insurance industry. A natural communicator with strong sales instincts, trained in handling money, mentoring peers, and resolving challenges with empathy and professionalism. Ready to bring people-first intuition, sharp attention to detail, and a proven work ethic into a meaningful new role helping families plan their financial futures.
Overview
9
9
years of professional experience
Work History
Bartender
Cellar Dweller
08.2023 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Independently manage full bar operations with no onsite support — including opening, closing, and all cash handling.
- Serve as sole point of contact for customers, balancing service with logistical responsibilities.
- Maintain accountability for nightly financial reconciliation and building security.
- Demonstrate consistent reliability, trustworthiness, and professionalism in a highly autonomous role.
Server/Bartender
R Bar & Grill
08.2016 - Current
- Cultivated loyal customer base through consistent, attentive service and warm client interactions.
- Built strong rapport with diverse clientele, regularly earning repeat business through personable, trustworthy service.
- Frequently upsold premium products and specials through conversational, needs-based suggestions, achieving personal sales goals and increasing revenue.
- Handled high-stress environments with composure, multitasking across service, inventory, and customer requests with efficiency and grace.
- Managed cash and POS transactions with accuracy across thousands of shifts.
Sales/Assistant Manager
Downtown Discount Liquor and Wine
07.2016 - 07.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Promoted to assistant manager in recognition of reliability, initiative, and strong customer service skills.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped oversee day-to-day operations, facility maintenance, and team coordination.
Education
No Degree - General Studies
Tulsa Community College
Tulsa, OKSkills
- Client Relationship Management
- Independent Operations
- Staff Training & Mentorship
- Cash Handling & POS Systems
- Needs-Based Sales
- Conflict Resolution
- Trust-Building Communication
- Inventory & Product Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender
Cellar Dweller
08.2023 - Current
Server/Bartender
R Bar & Grill
08.2016 - Current
Sales/Assistant Manager
Downtown Discount Liquor and Wine
07.2016 - 07.2018
No Degree - General Studies
Tulsa Community College
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