Jorge Silva
Brockton,MA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Shift Manager/Delivery Driver Supervisor
Pizza 24 Restaurant
Boston, MA
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- made sure customers received their food on a timely matter
Labor Worker
Callahan Construction
Bridgewater, MA
09.2022 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- ensuring timely delivery to appropriate job sites.
- Operated heavy machinery and equipment.
- Maintained tools and equipment in good working condition through regular inspection and repair activities.
- Demonstrated strong attention to detail while performing quality assurance checks on completed work.
- Ensured compliance with local building codes, regulations, and safety guidelines throughout all stages of construction projects.
Lyft Driver
Lyft Corporate
Boston, MA
08.2016 - 11.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- provided reliable,safe transportation for passengers.
Janitorial/Maintenance Technician
Janitronics Inc.
Boston, MA
08.2016 - 10.2019
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- snow removal
- window washing
- garage and parking lot pressure washing
Academic Mentor/Soccer Coach
Dearborn Steam Academy
Boston, MA
07.2015 - 07.2016
- Provided regular progress reports to parents and teachers, highlighting achievements and areas for improvement.
- Mentored students in developing critical thinking skills through problem-solving exercises and group discussions.
- Organized workshops on effective study habits, time management skills, and test-taking strategies for increased academic success.
- Enhanced student comprehension by providing personalized academic guidance and support.
- coached middle school girls soccer team.
- translation from cape verdean creole to english
Machine Operator/Line Leader
Hans Kissle
Haverhill, MA
10.2009 - 05.2013
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- utilized forklift/power jack to transport products from production line to shipping area.
Education
Massachusetts Bay Community College
Wellesley Hills, MA 01.2018 - 05.2019
High School Diploma -
Jeremiah E Burke High School
Boston, MA05.2003
Skills
Decision-Making
Customer service focus
Training and mentoring
Energetic and Enthusiastic
multilingual/multicultural
Accomplishments
- Dudley promise corps scholar
- 2011 super cup champion/coach of the year with Atalaia F.C
- 2011 USAFICA champions with Atalaia F.C
- 2015 USAFRICA league champion/coach of th year with dorchester United F.C
- 2016 mass state champion with dearborn middle school girls soccer
- 2017 USAFRICA Vice president
Languages
cape verdean creole
Native or Bilingual
English
Full Professional
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Shift Manager/Delivery Driver Supervisor
Pizza 24 Restaurant
05.2023 - Current
Labor Worker
Callahan Construction
09.2022 - 06.2023
Massachusetts Bay Community College
01.2018 - 05.2019
Lyft Driver
Lyft Corporate
08.2016 - 11.2021
Janitorial/Maintenance Technician
Janitronics Inc.
08.2016 - 10.2019
Academic Mentor/Soccer Coach
Dearborn Steam Academy
07.2015 - 07.2016
Machine Operator/Line Leader
Hans Kissle
10.2009 - 05.2013
High School Diploma -
Jeremiah E Burke High School
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