Jorge Sotelo
O'Fallon,MO
Summary
Proficient in the operation and repair of heating, refrigeration, ventilation, and air conditioning systems. Successful at assessing and understanding problems and developing proactive solutions to meet customer needs and maximize system performance. Positive, upbeat, and committed to continuous professional development.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Wearhouse and Sales Associate
Mechanical Supply
O'Fallon, Missouri
05.2025 - 08.2025
- Grouped and organized items to streamline the order fulfillment process.
- Assisted clients at the front desk by locating parts and identifying product differences to enhance customer service and support.
- Shadowed lead salesperson on calls to acquire deal-closing techniques.
- Collaborated with the team to ensure efficient operations, inventory management, and customer satisfaction.
Team Member
Scholastic Books
Jefferson City, Missouri
11.2024 - 01.2025
- Learned necessary skills rapidly in a fast-paced environment.
- Supported team objectives by delivering high-quality work on time.
- Maintained a productive, efficient approach to all tasks.
Team Crew Member
Five Guys
Chesterfield, Missouri
02.2024 - 07.2024
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure.
- Restocked customer and crew areas with necessary supplies and rotated stock.
- Processed customer payments accurately and efficiently, contributing to smooth transaction flow.
Crew Team Member
Waterway Carwash
St. Louis, MO
09.2023 - 01.2024
- Monitored all areas for security issues, trash problems and cleaning needs.
- Participated in ongoing training initiatives to stay current on industry trends, best practices, and company standards for service delivery excellence.
- Exceeded sales targets by upselling services during transactions while providing personalized recommendations based on customer preferences.
- Ensured compliance with health and safety regulation
Education
Associate of Applied Science - Heating, Ventilation, And Air Conditioning Systems
State Technical College
Linn, MO05-2026
High School Diploma -
St. Dominic High School
O'Fallon, MO05-2024
Skills
- Sales expertise
- Customer service expertise
- Product knowledge
- Inventory management
- Heavy lifting
- Workplace safety
- Attention to detail
- Conflict resolution techniques
- Willingness to learn
- Fluent in Spanish
- Strong work ethic
Certification
Universally EPA Certified
Timeline
Wearhouse and Sales Associate
Mechanical Supply
05.2025 - 08.2025
Team Member
Scholastic Books
11.2024 - 01.2025
Team Crew Member
Five Guys
02.2024 - 07.2024
Crew Team Member
Waterway Carwash
09.2023 - 01.2024
Associate of Applied Science - Heating, Ventilation, And Air Conditioning Systems
State Technical College
High School Diploma -
St. Dominic High School