Hi, I’m
JORGE SOTO-LOPEZ
Highland Heights,KY
Summary
Proactive and ambitious, I am actively seeking part-time roles or internships within dynamic organizations, with the potential for full-time opportunities post-graduation. My keen interest in technology and a strong foundation in IT principles drive my ability to contribute effectively to team projects and initiatives. I am eager to leverage my skills in a challenging environment that values growth and offers a pathway to a long-term career.
Overview
5
years of professional experience
Work History
DELAWARE NORTH SPORTSERVICE
IT TECHNICIAN-III
04.2022 - Current
Job overview
- Installed modems, set up IP configurations, and established small-scale servers to optimize office network operations
- Upgraded and repaired laptop hardware to improve performance and reliability
- Configured wireless networks across the park to support robust POS system transactions
- Provide comprehensive maintenance and support for desktop and laptop computers, ensuring optimal hardware and software performance
- Oversee setup and management of software, hardware, user accounts, and system configurations for both new and existing associates
- Efficiently prioritize and address IT issues and help requests, maintaining high levels of user satisfaction during business hours and events
- Document the help desk request resolution process, detailing all decisions and actions to achieve final resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Created user accounts and assigned permissions
- Responded to customer inquiries and provided technical assistance over the phone and in person
- Researched and identified solutions to technical problems
Kroger
Produce Clerk
08.2021 - 03.2023
Kings Island
Merchandise Associate
04.2019 - 12.2020
Education
Northern Kentucky UniversityHighland Heights, KY
Bachelor of Information Technology from Information Technology
05.2025
University Overview
- Member of LAMP Mentor Program
- Edge Award Scholarship Recipient
- Extracurricular Activities: Tournament Paintball, Disc Golf
Warren County Career CenterWarren, OH
Information Technology Program
05.2021
Skills
- Microsoft Applications
- Computer Skills
- Teamwork
- Bilingual
- Merchandise Organization
- Communication Skills
Timeline
IT TECHNICIAN-III
DELAWARE NORTH SPORTSERVICE
04.2022 - Current
Produce Clerk
Kroger
08.2021 - 03.2023
Merchandise Associate
Kings Island
04.2019 - 12.2020
Northern Kentucky University
Bachelor of Information Technology from Information Technology
Warren County Career Center
Information Technology Program