Jorge Soto Jr.
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at QuikTrip, Olive Garden, and Pullano's restaurant. Excelled in cash management and prioritization, significantly improving service delivery. Demonstrates exceptional customer communication and adaptability, ensuring high-quality control and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Part-Time Clerk
QuikTrip
05.2021 - Current
- Support staff by utilizing strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment; support includes working a flexible schedule to help train clerks on company procedures and tools effectively.
- Improved customer satisfaction by promptly answering concerns and providing accurate information on store policies
- Handled multiple payment methods securely, minimizing discrepancies and potential losses ensuring accurate accounting at the end of each shift.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming inside and outside the premises.
- Maintained a clean, organized, and fast-paced workspace, adhering to strict hygiene standards for optimal food safety and delivery.
Server
Olive Garden Restaurant
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier/Host
Pullano's Pizza
11.2023 - 03.2024
- Built rapport with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions; excellent accuracy levels for the self-conducted audit at the end of every cashier shift.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
St Mary's High School
Phoenix, AZ05.2023
No Degree - Criminology
Arizona State University
Tempe, AZ05.2027
Skills
- Customer Satisfaction
- Prioritization
- Customer Communication
- Flexible and Adaptable
- Cash Handling
- Cash Management
- Quality Control
- Professional and mature
- Inventory Assessment
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Host
Pullano's Pizza
11.2023 - 03.2024
Server
Olive Garden Restaurant
01.2023 - 08.2023
Part-Time Clerk
QuikTrip
05.2021 - Current
High School Diploma -
St Mary's High School
No Degree - Criminology
Arizona State University