Jorge Suarez
San Jose
Summary
Results-driven Sales Professional with over 10 years of experience in business development and sales channel management for million-dollar global organizations. Adept at cultivating and maintaining strategic relationships with stakeholders and clients to achieve company-wide goals. Deep technical understanding with expertise in CRM systems (Salesforce, Pipedrive, Dynamics, Zoho CRM, SAP), service processes, and adherence to SLAs and KPIs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Resolution Specialist
Amazon
07.2022 - Current
- Primary contact for account-aligned customers, independently resolving issues to improve customer experiences.
- Maintain and develop relationships with internal and external teams to resolve customer issues.
- Mentor Support Escalation Management team members.
- Key player in projects driving strategic initiatives.
- Collaborate with engineering and operations teams to identify resources for issue resolution.
- Provide status updates to customers and internal stakeholders.
- Act on strategic projects to improve resolution times and customer satisfaction.
- Identify trends and suggest resources in postmortem discussions.
VIRTUAL PARTNER ACCOUNT MANAGER
TD Synnex
05.2021 - 06.2022
- Developed advertising tactics and implemented solutions for increased brand awareness.
- Collaborated with marketing for targeted advertising strategies.
- Planned and prepared promotional material to increase sales.
- Led design and tracked results.
N3 Results
Accenture
05.2020 - 05.2021
- Set up additional meetings from leads generated by the sales team.
- Optimized tool usage among marketing teams for business results.
- Built relationships with customers and community for long-term business growth.
Channel Account Manager
Intcomex
03.2018 - 01.2020
- Cultivated and developed strategic partnerships for assigned territory.
- Coordinated sales activities with partners and resellers.
- Maximized coverage within defined regions
Education
Associate of Science - Computer Networking And Telecommunications
Universidad Politecnico Internacional
Heredia12.2014
Skills
- Customer Service
- Advertising Sales
- Trade Requirements
- Account Management
- Time Management
- Leadership
- Product and Service Sales
- Business Negotiation
- Multitasking
Certification
Microsoft Certified: Azure Fundamentals | December 2020
Routing And Switching Diplomature Cisco | CCNA 12/2018 | Universidad De Costa Rica
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Resolution Specialist
Amazon
07.2022 - Current
VIRTUAL PARTNER ACCOUNT MANAGER
TD Synnex
05.2021 - 06.2022
N3 Results
Accenture
05.2020 - 05.2021
Channel Account Manager
Intcomex
03.2018 - 01.2020
Associate of Science - Computer Networking And Telecommunications
Universidad Politecnico Internacional