Jorge Torres
Chandler,AZ
Summary
Technically focus and patient oriented certified pharmacy technician with almost ten years of experience in patient care, customer service and clinic management. Fluent in both English and Spanish. I’m seeking a fulfilling and challenging career.
Overview
4
4
years of professional experience
Work History
Certified Compounding Pharmacy Technician
Val Vista Pharmacy
02.2024 - Current
- Maintained non-sterile and hazardous environment, adhering to strict safety protocols and preventing contamination.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
- Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, RDT's, gels, suspensions, lozenges, otic and troches.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
Certified Compounding Pharmacy Technician Lead
Wedgewood Pharmacy
01.2023 - 02.2024
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Maintained non-sterile environment, adhering to strict safety protocols and preventing contamination.
- Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
- Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Assisted in the training of new hires as well as cross-trained existing employees to maximize team agility and performance.
Clinic Account Manager
Medavail/Spot Rx
08.2022 - 01.2023
- Effectively communicate with providers, medical assistants, pharmacy personnel and individual patient insurance in order to meet patients’ needs.
- Organized and efficiently handled all pharmacy tasks for two clinics and was main point of contact for all staff and patients at both clinic locations.
- Strategized weekly on how to improve overall patient experience.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Certified Compounding Pharmacy Technician
Wedgewood Pharmacy
07.2021 - 08.2022
- Calculate and perform complex math to effectively compound different medications and different forms.
- Work closely and collaboratively with team members in order to fill specialty compounded medications for patients in a timely manner and for stock use.
- Well versed on PPE, non-sterile compounding and pharmacy terms knowledge.
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Maintained non-sterile environment, adhering to strict safety protocols and preventing contamination.
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
Certified Pharmacy Technician
Mountain Park Health Center
08.2020 - 04.2021
- Provided excellent customer service while quickly and accurately typing new prescriptions into system, solving insurance issues, and filling medication orders.
- Communicated effectively with patients, providers, insurance, and pharmacy personnel in order to meet patients’ needs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed daily pharmacy orders based on the projected medication needs for patients for the future week.
Education
Bachelor of Medical Studies -
Arizona State University
Associates in Science -
Phoenix College
Skills
- Communication: Actively listen to patients, coworkers and pharmacists in order to properly compound and fill prescriptions for patients
- Computer/Technical: Work with a variety of computer systems to look up patient information, compounding and formula information Fluent with Word, Excel, PowerPoint, SharePoint, Outlook and adaptable with new technology
- Problem-solving: Discovered strategies to improve workflow in the pharmacy and enabled technicians to operate at the top of their license by learning different forms of compounding
- Dosage calculations
- Medication preparation
- Labeling and Packaging
- Cleanroom operations
- Non-sterile compounding
- Hazardous drug handling
- Team Collaboration
References
Available upon request
Timeline
Certified Compounding Pharmacy Technician
Val Vista Pharmacy
02.2024 - Current
Certified Compounding Pharmacy Technician Lead
Wedgewood Pharmacy
01.2023 - 02.2024
Clinic Account Manager
Medavail/Spot Rx
08.2022 - 01.2023
Certified Compounding Pharmacy Technician
Wedgewood Pharmacy
07.2021 - 08.2022
Certified Pharmacy Technician
Mountain Park Health Center
08.2020 - 04.2021
Bachelor of Medical Studies -
Arizona State University
Associates in Science -
Phoenix College
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